Issue with the PANOS Version 11.1.4-h7

Hi Friends,

We have a customer who is experiencing issues after upgrading their firewall to version 11.1.4-h7. The firewall is not functioning properly, with many websites being inaccessible and few customer reported a sudden spike in management pl

PA-220 Software Download

Hi Team,

We unable to download PAN-OS 10.0.0 in PA-220, Downloading up 40% after that we are getting following this error.

Warnings:
Details:Failed to download due to generic communication error. Please try again later.
Failed to download file

Global protect connectivity issue

Hi Folks,

One of the GP VPN user is located in USA and we have the GP Gateway deployed in India Location.

When we perform an ping, the latency is around 270 to 290 ms.

The user is constantly facing issue while connecting to the VPN. Some times

Phased Migration of AIOps for NGFW Free to Strata Cloud Manager

Starting in the last week of January 2025, we will begin migrating AIOps for NGFW Free customers to Strata Cloud Manager through a phased approach over several weeks.

The migration of AIOps for NGFW Free does not impact any licenses you have purchase

Global Protect VPN issue Ubuntu 22.04

Hi, 

I have install global protect vpn on my ubuntu 22.04, after connecting i unable to connect any private and public network.  any one please help on this. Advance Thanks. 

GlobalProtect: 6.2.0-265

The Global Protect VPN on the User Linux (ubuntu 22.04) machine is not working

Dear Team,

I am also facing the same issues.

We installed the Global Protect VPN on the user machine Linux ubuntu 22.04, after connecting the user is not able to connect with the private and public networks.

The prompt response to fix this will

Add labels to twistcli scan results

We're currently running scans on our containers in our Jenkins CI/CD pipelines, running twistcli on the command line.  When we view the scan results for these images on the Prisma Cloud site (Monitor > Vulnerabilities > Images > CI or Monitor > Compl

FP Canva setup

File hash: 1948a17151b399e47fbe297a69447a258484369f16dba80f3c6ce5fdab203228

Current VirustTotal Verdict: Generic.ml

Description: The setup file for Canva is again detected as Generic.ml.

Any good way to block DeepSeek by PaloAlto Firewall(PA-820)

Could  you tell me a good method to block DeepSeek ? Thank you very much.

Cyberark RDP sessions aging-out, disconnecting users

We are working on a deployment of CyberArk for identity management.  At this point our problems are not with integrating it for authentication with the Palo.   Our problem is that the connectors for CyberArk in our datacenter are dropping connections

User´s problem connection

Hi team, Please help: some clients have problems connecting to Global Protect, checking the log file shows the following:

attach the log file 

Please cant help 

PSE-Strata-Pro-24: Palo Alto Networks Systems Engineer Professional - Hardware Firewall

Has anyone taken this new exam yet?

PSE-Strata-Pro-24: Palo Alto Networks Systems Engineer Professional - Hardware Firewall

It’s required for partner compliance, but it feels a bit excessive for a pre-sales certification.

Are there any additional t

Retrieving Content 'Antivirus' info failed with error 'An error occurred while processing request. Please try again after some time or contact support

All our 10 devices throws there errors (medium severity) since Thursday.

TAC has no response for this.

Anyone?

Errors and commit warnings after 11.1.2-h3 upgrade

Hi,

If anyone could shed some light on the issue below, it would be greatly appreciated. Since upgrading my PA-440 to 11.1.2-h3 (preferred version), I am seeing the following two issues:

1. Every 5 minutes, there is a system log error:
Failed to perfo