Problem Running User-ID Agent on Windows Server 2008

Issue

User Access Control (UAC) is causes problems when installing the User-ID agent with UAC enabled.

Resolution

To disable User Access Control:

• Open Control Panel and enter UAC in the search box.
• Click the “Turn User Account Control (UAC) on or off” link.
• On the next screen, uncheck the box for “Use User Account Control and click OK.
• Install the User-ID agent.

To address the permissions issue, (sample error below), run the PanAgentController as administrator.

To run PanAgentController as Administrator:

• Go to the install directory for the pan agent (c:\program files\paloaltonetworks\panagent)
• Right click on PanAgentController.
• Either select "run as administrator" or go to properties and select "compatibility" tab, then select "run this program as administrator," then click OK (this selection will be persistent).

owner: swhyte