Updater Error Codes

The following is list of possible codes returned should the auto update agent fail to download the latest Content version.

The updater error code is viewable in the ms.log in the Tech Support file.

The codes are:

• case -1: return "generic communication error"
• case -2: return "command error"
• case -3: return "file I/O error"
• case -4: return "network failure"
• case -5: return "SSL verification failure"
• case -6: return "authentication failure"
• case -7: return "protocol error"
• case -8: return "server error"

The following is an example excerpt from the ms.log log file:

Length: 4250 (4.2K) [text/xml]

Saving to: `/tmp/.contentinfo.xml.10008.tmp'

0K 100% 3.05M=0.001s

2014-07-11 18:07:08 (3.05 MB/s) - `/tmp/.contentinfo.xml.10008.tmp' saved [4250/4250]

NO_MATCHES

2014-07-11 18:07:20.116 -0700 updater error code:-4

2014-07-11 18:07:20.116 -0700 Error: pan_jobmgr_downloader_thread(pan_job_mgr.c:710): DOWNLOAD job failed

2014-07-11 18:07:22.722 -0700 Error: pan_mgmt_get_sysd_string(pan_cfg_status_handler.c:367): failed to fetch cfg.platform.uuid

owner: sgantait