What are the CLI Commands to Verify Device and Support License?
110141
Created On 09/26/18 13:54 PM - Last Modified 05/19/21 20:48 PM
Environment
- Any Palo Alto Firewall.
- Any Panorama.
- License information.
Resolution
The command "request license info" provides information on the support license and other licenses purchased on the firewall.
Example:
admin@PA-VM> request license info
Current PDT Date: May 19, 2021
License entry:
Feature: WildFire License
Description: WildFire signature feed, integrated WildFire logs, WildFire API
Serial: 0000000xxxxxxxx
Issued: January 13, 2020
Expires: March 08, 2023
Expired?: no
Base license: PA-VM
License entry:
Feature: Premium
Description: 24 x 7 phone support; advanced replacement hardware service
Serial: 0000000xxxxxxxx
Issued: January 13, 2020
Expires: January 09, 2023
Expired?: no
Base license: PA-VM
License entry:
Feature: PAN-DB URL Filtering
Description: Palo Alto Networks URL Filtering License
Serial: 0000000xxxxxxxx
Issued: January 13, 2020
Expires: March 08, 2023
Expired?: no
Base license: PA-VM
License entry:
Feature: GlobalProtect Portal
Description: GlobalProtect Portal License
Serial: 0000000xxxxxxxx
Issued: March 08, 2017
Expires: Never
Expired?: no
Base license: PA-VM
License entry:
Feature: PA-VM
Description: Standard VM-100
Serial: 0000000xxxxxxxx
Issued: March 08, 2017
Expires: Never
Expired?: no
License entry:
Feature: Threat Prevention
Description: Threat Prevention
Serial: 0000000xxxxxxxx
Issued: January 13, 2020
Expires: January 13, 2023
Expired?: no
Base license: PA-VM
License entry:
Feature: GlobalProtect Gateway
Description: GlobalProtect Gateway License
Serial: 0000000xxxxxxxx
Issued: January 13, 2020
Expires: March 08, 2023
Expired?: no
Base license: PA-VM
The commands request support info and request support check can be used to check the support information. Note that the outputs of both commands are the same.
admin@PA-VM> request support info
Contact Us
https://www.paloaltonetworks.com/company/contact-us.html
Support Home
https://www.paloaltonetworks.com/support/tabs/overview.html
Manage Cases
https://support.paloaltonetworks.com/pa-portal/index.php?option=com_pan&task=viewcases&Itemid=100
Click the contact link at right.
January 09, 2023
Premium
24 x 7 phone support; advanced replacement hardware service
admin@PA-VM> request support check
Contact Us
https://www.paloaltonetworks.com/company/contact-us.html
Support Home
https://www.paloaltonetworks.com/support/tabs/overview.html
Manage Cases
https://support.paloaltonetworks.com/pa-portal/index.php?option=com_pan&task=viewcases&Itemid=100
Click the contact link at right.
January 09, 2023
Premium
24 x 7 phone support; advanced replacement hardware service