How to Create an Evident Support Case

Navigate to support.paloaltonetworks.com  to create a Web case. 

Select Support Cases from the left hand menu.

Click Create a Case.

Enter your problem description and  Suggested Solutions will pop up.     Click Next Step if you wish to continue to file a case. 

  Select your Evident serial number.  Note: the Product column will display Aperture.

Click Next Step

     Select Priority, Type (Tech Support for technical issues or Admin for licensing/ Support Portal issues), and Evident for Cusomer Selected Category.  Provide a contact number and Submit.

 You'll receive  email notifying you of the case number.  The case will be routed to Palo Alto Networks Support and assigned to the appropriate team.  You'll continue to recieve email as comments are added to the case.  You can respond by email or through the case itself on the Web.