Resolved! Wrong end user assigned to a lab device

Hello the community 

I've bought a new palo alto 440 via partner here in belgium.

The distributor assigned the device to the partner as end user instead of me.

This has for cause that i can't create my support account and i can't activate my lic

Resolved! Internet Bandwidth usage reports

Hi everyone,

I'm trying to find a way to create a report for Internet bandwidth usage over time.

we are using PA850 version 10.1.9h3

I know I can see live statistics on Network - QOS, but I need a report for the last 7 or 30 days.

It can be daily ave

Resolved! Request help on Mac m2 and Windows 11 for VPN connection

I am one of a few Mac uses in a sea of Windows at Advance Auto Parts ( I am a independent Jobber located in Canada).  The help desk is less  helpful when they hear that.  Trying to connect new Mac M2 with Parallels 18 but help desk says that GolbalPr

Resolved! PA Portal - cant change account/profile drop down

Every time I change the drop down to a different account and select cases or try and open a new ticket it always goes to the same account.

I have tried incognito and its the same.

Anyone noticing the same issue?

Resolved! user-id-agent unexpected here

Hello, 

i just update pan os from 9.1.6 to 10. 

And on one of the firewall i get error:

..........
Validation Error:
user-id-agent unexpected here
vsys is invalid
[edit]

Could you please advice were can be the problem.

Thank you!

Resolved! PA SUPPORT - OR THERE LACK OF - Changing the SNM on an interface

I would like to state that I tried 6x to create a support ticket - was redirected to LIVE Community EVERY TIME - when I called for support was told I needed to open a case online – which I was NOT able to.

I need assistance changing the subnet ma

Resolved! PBF for incoming traffic

Hello everyone,

I've a setup on a PA-820 cluster with 3 ISP connections.

Every connection has its own zone (for clarity WAN-1, WAN-2 and WAN-3) and the default route in the virtual router is for WAN-2.

I need to publish some services from my DMZ subn