connection issue about security-client

[miaocongcong]

as doc descibe , Cloud connection should be connected 

admin@paloalto-vm-10.1.9> show ctd-agent status security-client

Security Client Dlp(0)
Current cloud server: dlp.hawkeye.services-edge.paloaltonetworks.com:443
Cloud connection: disconnected
Config:
Number of gRPC connections: 1, Number of workers: 5
Debug level: 2, Insecure connection: false, Cert valid: true, Key valid: true, CA count: 383
Maximum number of workers: 10
Maximum number of sessions a worker should process before reconnect: 256
Maximum number of messages per worker: 0
Skip cert verify: false
Grpc Connection Status:
State Invalid License (7), last err <nil>
Pool state: Error (3)
last update: 2024-03-13 17:19:22.599501521 +0800 CST m=+0.451463611
last connection retry: 0001-01-01 00:00:00 +0000 UTC
last pool close: 0001-01-01 00:00:00 +0000 UTC
Security Client AceMlc2(1)
Current cloud server: ace.hawkeye.services-edge.paloaltonetworks.com:443
Cloud connection: disconnected
Config:
Number of gRPC connections: 2, Number of workers: 5
Debug level: 2, Insecure connection: false, Cert valid: true, Key valid: true, CA count: 383
Maximum number of workers: 10
Maximum number of sessions a worker should process before reconnect: 1024
Maximum number of messages per worker: 0
Skip cert verify: false
Grpc Connection Status:
State Err (1), last err <nil>
Pool state: Error (3)
last update: 2024-03-13 17:21:56.292693706 +0800 CST m=+154.144655789
last connection retry: 2024-03-13 17:21:56.292696242 +0800 CST m=+154.144658319
last pool close: 0001-01-01 00:00:00 +0000 UTC
Security Client UrlCat(2)
Current cloud server: urlcat.hawkeye.services-edge.paloaltonetworks.com:443
Cloud connection: disconnected
Config:
Number of gRPC connections: 1, Number of workers: 5
Debug level: 2, Insecure connection: false, Cert valid: true, Key valid: true, CA count: 383
Maximum number of workers: 10
Maximum number of sessions a worker should process before reconnect: 256
Maximum number of messages per worker: 0
Skip cert verify: false
Grpc Connection Status:
State Err (1), last err <nil>
Pool state: Error (3)
last update: 2024-03-13 17:21:58.321510523 +0800 CST m=+156.173472653
last connection retry: 2024-03-13 17:21:59.321672698 +0800 CST m=+157.173634790
last pool close: 0001-01-01 00:00:00 +0000 UTC

[BPry]

@miaocongcong,

Since it's a connectivity issue, make sure that you're actually allowing all of the traffic from the device and check the logs to ensure that you're actually receiving return traffic.