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05-14-2024 08:28 AM
Good day,
I was trying to update the Global Protect client via the activation from the PA Firewall [Device -> GlobalProtect Client] our users are currently the version 6.1.0-58 but, we wanted to move on into the version 6.2.2, but, it always fails the Download, in the option "Allow User to Upgrade GlobalProtect App" I set it to "Allow Transparently" but, i actually tried all the options and none of them seems to work, I read about it was related to an DNS issue, but didn't worked for me.
Any suggestions? I don't have any software to do massive deployment.
Thank you!
05-14-2024 09:56 AM
Hi @R.Tudon ,
The most common cause I have seen for this IS a DNS issue. IF you have the same DNS domain inside your network and outside, you need to have a DNS A record for the GP public IP address on your inside DNS servers also. You said that you tried that already, but I wanted to confirm the specifics.
Thanks,
Tom
05-14-2024 09:56 AM
Hi @R.Tudon ,
The most common cause I have seen for this IS a DNS issue. IF you have the same DNS domain inside your network and outside, you need to have a DNS A record for the GP public IP address on your inside DNS servers also. You said that you tried that already, but I wanted to confirm the specifics.
Thanks,
Tom
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