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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

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VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by • L2 Linker
  • 8376 Views
  • 0 replies
  • 4 Likes

Resolved! False Positive

Name: PC Privacy Shield

Detection: generic.ml

SHA256: ebba82c69d84e8fb2c496492a43eab4d4bca87fdb370fae2e1e0b8f622c8aa4c

MD5: a2eb4e3652e1ef11493b7e9c028eb75f

Website with download link: https://shieldapps.com/products/pc-privacy-shield/

JJShield by • L2 Linker
  • 2746 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Name: Identity Theft Preventer

Detection: generic.ml

SHA256: 7fec5ebc32337a8aea74b9439393f53099656b6410ba6f356c07e2eea94f29e5

MD5:7ec029734547260eee79680d29762fd6

Website with download link: https://shieldapps.com/products/identity-theft-preventer/

 

JJShield by • L2 Linker
  • 2673 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Name:  PC Cleaning Utility

Detection: generic.ml

SHA256: 236151423cc8863eba63899ddc37d13cb23fd3c539ad34898c6fc32651fce2fc

MD5: ed175782a311c3da1d4c441b82481b35

Website with download link: https://shieldapps.com/products/pc-cleaning-utility/

JJShield by • L2 Linker
  • 2766 Views
  • 2 replies
  • 0 Likes

WildFire False Positive Submission

Hello there, 

I represent Kromtech company(https://kromtech.com) which produces MacKeeper app (https://mackeeper.com). 

We have report from our partners that your WildFire service marks our products as Malware.

We would like to report false positive but

...

Screen Shot 2018-05-18 at 10.41.48 AM.png
ze0adik by • L1 Bithead
  • 5892 Views
  • 8 replies
  • 0 Likes

FP Report on BA003.exe (md5 5fcec23f3a287e118af4a73966dc796d)

Hi PaloAlto, One of our files, BA003.exe (md5 5fcec23f3a287e118af4a73966dc796d) is being flagged as generic.ml. Can I ask you to review and reassess the detected file in the context of the installer that uses the file, rather than as a stand-alone fi...

LS_Andy by • L0 Member
  • 3243 Views
  • 4 replies
  • 0 Likes

Resolved! FALSE positive (generic.ml)

File Hash: 127259300f4786c1f615be658d236aa875a9dc20fc0be4b5f9cdc637ba058622

Link to Virustotal report for the file: https://www.virustotal.com/#/file/127259300f4786c1f615be658d236aa875a9dc20fc0be4b5f9cdc637ba058622/

Current VirustTotal Verdict: generic

...

HS-Brelo by • L0 Member
  • 2786 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello,

Reporting False Positive

Software name: Identity Theft Preventer 

SHA256: 4593ca4e913867ffd80d4a24355f9a75afda1bdd94fb9a5e55e837aedd062318

MD5: 31dccb4323b88f66c8a7e2b5e4e211fe

Website with download link: https://shieldapps.com/products/identity-th

...

JJShield by • L2 Linker
  • 2796 Views
  • 2 replies
  • 0 Likes

False Positive Win32.WGeneric.rzjvz

File Hash: 93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f

 

Link to Virustotal report for the file: https://www.virustotal.com/#/file/93d841a3063355fae2be389bc658c9303fccb449fcb7f8fa121508254d6d321f/detection

 

Current VirustTotal Verdi

...

Resolved! False Positive Submission (generic.ml)

 

Hi, Kindly check MyCleanID from RealDefense LLC
 
VirusTotal link:
 

https://www.virustotal.com/#/file/a2215b22423aaac6cb1e0c43cf4f62e097ef9c7be33acef620736385eefb4056/detection


Current VT Verdict: generic.ml
 
 
Thank you.

kns123 by • L2 Linker
  • 4149 Views
  • 4 replies
  • 0 Likes

Resolved! False Positive

Hello,

Name: PC Privacy Shield

Detection: generic.ml

SHA256: 9b011e0c8a678f063217717a37b9966d571784e990a8a58bb203699950f7d2a1

MD5: 9027187e9afd06cd3d4c84baa336c065

Website with download link: https://shieldapps.com/products/pc-privacy-shield/

Thank you.

JJShield by • L2 Linker
  • 3051 Views
  • 2 replies
  • 0 Likes

FALSE Positive

 

Hi
We are anti-cheat software developed, and our product were tagged as virus.
But as you can see it isn't a virus, it's a game based DLL packed with WinLicense to make it harder to get hacked by cheat developers, please we ask you to look every byte

...

False Positive

 Hi
We are anti-cheat software developed, and our product were tagged as virus.
But as you can see it isn't a virus, it's a game based DLL packed with WinLicense to make it harder to get hacked by cheat developers.
Please take a look on our case.
Thanks 

...

Resolved! False Positive

False positive on uTorrent:

https://www.virustotal.com/#/file-analysis/MDAyZjAzNzNjNDc5NGZmYjkxOTdmNzRmNTRlZThiM2M6MTUyODI4Mjc5OQ==

 

Possible false positive submission (generic.ml)

Hi, I'd like to know if this file is a false positive:

File name: R3p.BDO.Loader.exe
Detection: generic.ml
SHA-256: 6df80c3431c1a8ae2d4b60c12ede1e94ff20a88f417e373df9b18e5f0c079ddb

https://www.virustotal.com/#/file/6df80c3431c1a8ae2d4b60c12ede1e94ff20a88

...

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