topic Re: Error When Opening AIOPs Application in AIOps for NGFW Discussions

Error When Opening AIOPs Application

dmertz — Thu, 06 Oct 2022 14:44:34 GMT

Just to preface this, I have already registered for AIOps and used it several times before this issue popped up. I can no longer login to AIOps as I receive the following error whenever I attempt to open the application.

Error

Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.

Re: Error When Opening AIOPs Application

dmertz — Thu, 06 Oct 2022 15:39:52 GMT

I figured out what is going on here. The API call for that site is coming from 'api.prod.reporting.paloaltonetworks.com.' This is getting blocked by our firewall because that domain has an incomplete certificate chain which you can see by plugging it into ssllabs.com. Our decryption profile sees that as 'untrusted' and drops the traffic.

I've requested that Palo Alto fix the certificate chain for 'api.prod.reporting.paloaltonetworks.com.'

Re: Error When Opening AIOPs Application

dtaneja — Thu, 06 Oct 2022 16:28:06 GMT

Hi @dmertz,

Greetings from Palo Alto Networks!

You need to ensure that you have allowed the following FQDNs in order to successfully use AIOps for NGFW.

Domains to Access AIOps for NGFW

Allow these domains in order to access the AIOps for the NGFW application, regardless of your geographic region.

*.prod.di.paloaltonetworks.cloud
*.paloaltonetworks.com
*.prod.di.paloaltonetworks.com
*.prod.reporting.paloaltonetworks.com
*.receiver.telemetry.paloaltonetworks.com
https://storage.googleapis.com

Please refer to the below document for more details:

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/fqdns

Regards,
Devanshu Taneja
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions

*Don’t forget to accept the solution provided!

Re: Error When Opening AIOPs Application

dtaneja — Mon, 10 Oct 2022 15:52:45 GMT

Hi @dmertz,

Hope you are doing well.

Let us know if you need any additional help on this.

Regards,
Devanshu Taneja
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions

*Don’t forget to accept the solution provided!

Re: Error When Opening AIOPs Application

dmertz — Thu, 13 Oct 2022 22:48:05 GMT

Hello,

This did not have anything to do with the issue I experienced. I replied to the post and marked it as the solution already.

Re: Error When Opening AIOPs Application

dmertz — Thu, 13 Oct 2022 22:48:33 GMT

No, I don't. I marked my reply as the solution.