topic Re: AIOps missing Activate button in AIOps for NGFW Discussions

AIOps missing Activate button

Razvaan — Mon, 24 Oct 2022 19:56:26 GMT

I was trying to use AIOps (free or trial), but I don't have the 'Activate' button shown in the HUB.

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Re: AIOps missing Activate button

Razvaan — Mon, 24 Oct 2022 20:21:26 GMT

Even being Super User and Domain Administrator in CSP, I don't have any roles in the HUB. How to solve this?

Re: AIOps missing Activate button

ravsingh — Wed, 26 Oct 2022 12:47:00 GMT

Hi @Razvaan

To help you better with this issue, please provide the following details:

>CSP name and CSP id

>Username or mail id

>Screenshot of the hub page showing your available roles.

Please provide this confidential information in a private message.

Regards,
Ravi Kumar Singh
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
*Don’t forget to accept the solution provided!*

Re: AIOps missing Activate button

dougl — Wed, 26 Oct 2022 16:23:49 GMT

Can you check if you have "Cloud Product" in addition to your other roles?

Re: AIOps missing Activate button

ravsingh — Mon, 31 Oct 2022 12:22:50 GMT

Hi @Razvaan

I wanted to follow up with you to know if you still need any assistance on this post.

Regards,
Ravi Kumar Singh
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW
*Don’t forget to accept the solution provided!*

Re: AIOps missing Activate button

Saheed — Mon, 14 Nov 2022 15:42:42 GMT

You just need super user to active AIOps.

Re: AIOps missing Activate button

farkhan — Mon, 14 Nov 2022 20:59:47 GMT

Hello @Razvaan,

Please go through the below-attached article which will let you know about assigned Roles.

https://docs.paloaltonetworks.com/hub/hub-getting-started/manage-app-roles/available-roles

Please check with the super-user to grant you access so that you will be able to see the "Activate" button.

Regards,
Faruk Khan Z
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

Re: AIOps missing Activate button

farkhan — Mon, 28 Nov 2022 21:39:12 GMT

Hello @Razvaan,

I wanted to follow up with you to know if you still need any assistance on the issue.

Regards,
Faruk Khan Z
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions