topic Re: AIOps for NGFW (Free) displays no Data in AIOps for NGFW Discussions

AIOps for NGFW (Free) displays no Data

skuegler — Wed, 07 Dec 2022 09:56:12 GMT

Hello.

I have a problem with AIOps for NGFW (Free). The Firewall (PA-220) is successfully connected and is sending telemetry-data to the cloud. AIOps for NGFW has also been activated successfully. But after opening the AIOps app in the Hub, I can't see any data from the firewall.

Regards,

Stefan

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Re: AIOps for NGFW (Free) displays no Data

psampatahire — Wed, 07 Dec 2022 16:34:14 GMT

Hello @skuegler,

I saw your post and have a few recommendations for you. Does this help?

How long AIOps has been activated?

It takes some time to populate that data once the portal comes online.

Regards,
Prerna Ahire
Product Specialist
Palo Alto Networks
http://live.paloaltonetworks.com/t5/cloud-ngfw-help-center/ct-p/Cloud_NGFW

Re: AIOps for NGFW (Free) displays no Data

skuegler — Thu, 08 Dec 2022 16:45:29 GMT

Hello.

Thank you for your reply. AIOps has been activated 2 days ago. I just looked into Hub - but there is still no data.

Regards, Stefan

Re: AIOps for NGFW (Free) displays no Data

laurence64 — Thu, 23 Mar 2023 07:30:24 GMT

I am also having the same issue, however both my Telemetry and Aiops instance have been active for much longer, the firewall has been online for over three years now and has always had successful telemetry and the Aiops instance has been activated for several months, hope we can find a solution.

Re: AIOps for NGFW (Free) displays no Data

laurence64 — Thu, 23 Mar 2023 07:33:27 GMT

Quick update, please try this live posting Solved: LIVEcommunity - Firewalls not appearing in AIOps - LIVEcommunity - 531667 (paloaltonetworks.com) it may help.