topic Move NGFW to another instance and delete instance in AIops. in AIOps for NGFW Discussions

Move NGFW to another instance and delete instance in AIops.

bschaper — Tue, 10 Jan 2023 04:11:50 GMT

How do I move a NGFW from one instance to another, and how do we delete an instance?

Re: Move NGFW to another instance and delete instance in AIops.

psampatahire — Tue, 10 Jan 2023 22:09:48 GMT

Hello @Retired Member,

Hope you are doing well.

From the record, only 4 devices mentioned were activated for Premium AIOps. Can you please confirm that have you activated all the other devices as well? If you have licenses for all the devices but activated only 4, you can go back to the magic link and activate the rest. The Magic link should remain active as long as there are licenses left.

Please let us know if you have any additional questions or concerns about the post.

Thanks and Regards,
Prerna Ahire
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions

Re: Move NGFW to another instance and delete instance in AIops.

bschaper — Tue, 10 Jan 2023 22:13:55 GMT

no I cant go back to the link, when I click the link it goes to a screen that says finalizing your products, like the attached image.

I have auth codes for all may devices, even shows the authcodes in the portal. But still I cannot get them on premium. Can we reset the link or something.