topic Re: Please wait while the server reboots... in AIOps for NGFW Discussions

Please wait while the server reboots...

IOLorealNetwork — Mon, 09 Jan 2023 17:17:06 GMT

When I login via GUI to my paloalto device I get this Server Rebooting

Please wait while the server reboots... loading(symbol)

Re: Please wait while the server reboots...

mjanardanfar — Mon, 09 Jan 2023 19:17:53 GMT

Hello @IOLorealNetwork,

Greetings from Palo Alto Network!

To assist you further, I require the following information: -

-Are you able to access the CLI?

-Have you recently upgraded your Pan-Os?

Regards,
Mayurkumar Farkade
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions

Re: Please wait while the server reboots...

IOLorealNetwork — Tue, 10 Jan 2023 07:35:29 GMT

-Are you able to access the CLI? - Yes, I'm able SSH the device

-Have you recently upgraded your Pan-Os? No, it's been more than 2years

Re: Please wait while the server reboots...

mjanardanfar — Tue, 10 Jan 2023 17:57:21 GMT

Hello IOLorealNetwork,

Greetings from Palo Alto networks!

This issue seems like it requires additional troubleshooting so, I recommend you open a support case for the query.
If you find any difficulties in opening a support case, feel free to respond to this message.

Please refer to the following links to open a support case-

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNSCA0

https://www.paloaltonetworks.com/company/contact-support

Regards,
Mayurkumar Farkade
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions

Re: Please wait while the server reboots...

mjanardanfar — Fri, 13 Jan 2023 20:03:23 GMT

Hello @IOLorealNetwork,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you to update whether you created any support case for it or not.

If you have any further questions please reach out to the community.

Regards,
Mayurkumar Farkade
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions

Re: Please wait while the server reboots...

mjanardanfar — Mon, 16 Jan 2023 20:06:17 GMT

Hello @IOLorealNetwork,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you to update whether you created any support case for it or not.

If you have any further questions please reach out to the community.

Regards,
Mayurkumar Farkade
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions