topic Re: AIOps Data Not In Hub in AIOps for NGFW Discussions

AIOps Data Not In Hub

bigelyk — Tue, 08 Nov 2022 19:04:56 GMT

My firewalls are configured correctly and sending data to the hub but I am not seeing any of that data in the AIOps NGFW app in the hub. Any ideas on what could be causing this?

Re: AIOps Data Not In Hub

mdhtbm — Mon, 28 Nov 2022 15:56:39 GMT

I have the same issue, not seeing our firewalls or any data listed in AIOps even though I've confirmed telemetry is turned on and I can see these firewalls and their logs in CDL.

Re: AIOps Data Not In Hub

P19991 — Mon, 28 Nov 2022 17:13:24 GMT

Same issue here on multiple customers

Telemetry: OK on all firewalls

AIOps: DELAYED since Nov 23rd 00:00

No signs of any issue on status.paloaltonetworks.com...

Re: AIOps Data Not In Hub

vkumaragurub — Mon, 09 Jan 2023 18:56:56 GMT

Please kindly reply to the private message.

Re: AIOps Data Not In Hub

P19991 — Tue, 10 Jan 2023 08:56:41 GMT

Issue resolved on Dec 6th

Re: AIOps Data Not In Hub

nid — Thu, 12 Jan 2023 15:51:18 GMT

Hello @bigelyk,

I wanted to follow up with you to know if you still have the issue.

Regards,
Nikesh D

Product Specialist
Palo Alto Networks

https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
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AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

Re: AIOps Data Not In Hub

SeSchulte — Mon, 16 Jan 2023 08:53:27 GMT

Hello all,

we have the same problem as described here.

Telemetry on the firewalls is ok, but we don't see any data in AIOPS.

Is there already a solution for this?

Re: AIOps Data Not In Hub

nid — Tue, 17 Jan 2023 15:59:48 GMT

Hello @SeSchulte,

Hope you are doing well!

Please share the following screenshots to help you better with your concern-

1. Telemetry page screenshot from the firewall

2. Manage apps page screenshot from the hub page

3. CDL page screenshot

*Kindly share the confidential message in private*

Regards,
Nikesh D
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

Re: AIOps Data Not In Hub

nid — Fri, 20 Jan 2023 19:52:32 GMT

Hello @SeSchulte ,

I wanted to follow up with you to know if you still need any assistance on the issue.

Regards,
Nikesh D
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

Re: AIOps Data Not In Hub

SeSchulte — Wed, 25 Jan 2023 12:44:34 GMT

Hello @nid ,

Thank you for your message.

Please excuse me for getting back to you only now.
I was able to solve the problem!
It was probably that in the HUB settings of the AIOps app the Cortex Data Lake ID was not deposited.
After we have deposited the CDL ID, we could see all firewalls in the AIOps. After some time, the logs also arrived in AIOps.

Best regards
Seb

Re: AIOps Data Not In Hub

nid — Thu, 26 Jan 2023 23:13:52 GMT

Hello @SeSchulte,

Greetings from Palo Alto networks.

Hope you are doing well.

It's good to know that your problem was resolved.

Please click the "accept solution" button if your problem has been solved.

If you have any further questions please reach out to the community.

Regards,
Nikesh D
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*