AIOPS Free version not reporting all DATA

gogginl — Tue, 31 Jan 2023 15:54:52 GMT

We have setup AIOPS to test out and successfully onboarded 6 premise firewalls 5450 runnig 10.1.3 PANOS. In the AIOPS app the 6 devices are listed but we only see 9 health warning and no other data. This is now running for 5 days with no real metrics. We set this up with Palo engineering team and they suggested we open a support case. I opened a support case and they referred me to Live Community to get help. If someone has any insight on this please assist - I am attaching a snapshot of the AIOPS dashboard.

Please note you are posting a public message where community members and experts can provide assistance. Sharing private information such as serial numbers or company information is not recommended.

Re: AIOPS Free version not reporting all DATA

nid — Tue, 31 Jan 2023 20:52:29 GMT

Hello @gogginl,

Hope you are doing well!

Please share the following screenshots to help you better with your concern-

1. Aiops device onboard page.

2. Alerts page.

Please generate and attach the metadata file from the AIOps instance.

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/settings/export-metadata-for-troubleshooting

*Kindly share the confidential message in private*

Regards,
Nikesh D
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

topic Re: AIOPS Free version not reporting all DATA in AIOps for NGFW Discussions

AIOPS Free version not reporting all DATA

Re: AIOPS Free version not reporting all DATA