topic No reports and unable to upload tech-support file in AIOps for NGFW Discussions

No reports and unable to upload tech-support file

raji_toor — Sat, 04 Feb 2023 20:56:37 GMT

I setup a new free tenant for AIOPS, but i am unable to use the BPA tool to upload tech-support file, I have tried many times in last 24 hrs.

Its just quickly spins out. Also does the free tier only provide DNS and wildfire information as report section is also all empty.

Re: No reports and unable to upload tech-support file

lir — Mon, 06 Feb 2023 17:26:08 GMT

Hi @raji_toor

Hope your doing good!

Could you send the message or snapshot of error you are facing

Could you please confirm if the the panos version is > 9.1

Kindly send confidential message in private

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
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Re: No reports and unable to upload tech-support file

lir — Tue, 07 Feb 2023 14:58:23 GMT

Hello @raji_toor ,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you check the pervious message and update accordingly.
If you have any further questions please reach out to the community.

Re: No reports and unable to upload tech-support file

raji_toor — Tue, 07 Feb 2023 20:47:28 GMT

@lir Yes TSF is from firewall running version 10.1
I was checking it today again and file got uploaded but it doesn't go anywhere..

I tried twice, I was not able to immediately check, first attempt shows as failed. Second attempt appears as stuck from last 30 plus minutes.

I also noticed an error pops up sometimes when I click report, but it quickly disappears so could not make a note of it.

something like 'There is an issue....'

Re: No reports and unable to upload tech-support file

lir — Wed, 08 Feb 2023 16:20:31 GMT

Hi @raji_toor

Greetings from Palo Alto networks!

This only serves as a follow-up to the query.
Do you still need help!

Re: No reports and unable to upload tech-support file

raji_toor — Thu, 09 Feb 2023 15:25:07 GMT

@lir Its no use, I can upload but nothing happens after that. You can check my previous screenshot it just stays like that and after hours when i login to check it shows as failed. On support portal however i had no issue uploading TSF and generating BPA