It works, sort of, and then it doesn't

RobertShawver — Mon, 13 Feb 2023 21:08:47 GMT

I think I did everything needed, between whitelisting, rules needed, licenses, OTP and so on, I can't say with 100% certainty.

However, I am able to get to the dashboard, but it still says zero devices onboarded and it's been hours now. Then, all the sudden it will stop working with the error:

Unable to retrieve regional info. Request to:

api.prod.di.paloaltonetworks.cloud

failed. Please ensure you have whitelisted

Domains Required for AIOps for NGFW

Contact support if issue persists after whitelisting required domains

If I open up a new Incognito window, it'll connect to the dashboard again, but the original tab will not. What the heck is going on and how do i troubleshoot it?

Re: It works, sort of, and then it doesn't

TomYoung — Tue, 14 Feb 2023 00:20:19 GMT

Hi @RobertShawver ,

Maybe you could allow all outbound from the management interface of 1 NGFW and see if it connects?

Thanks,

Tom

topic Re: It works, sort of, and then it doesn't in AIOps for NGFW Discussions

It works, sort of, and then it doesn't

Re: It works, sort of, and then it doesn't