topic Re: Move Current Instance of AIOps to New Tenant (TSG) System in AIOps for NGFW Discussions

Move Current Instance of AIOps to New Tenant (TSG) System

michael.ormee — Tue, 14 Feb 2023 18:06:40 GMT

We've had an instance of (free) AIOps running for a few months. Recently, we've been wanting to try out (90-day trial) the premium features of AIOps. Based on this article (https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrade-processes-for-aiops-as-of/td-p/530732), it looks like that functionality has moved to a new Tenant system (TSG).

Because we do not have a "Tenant" already, I clicked on the Activate for "AIOps for NGFW Free". This allowed me to create a Tenant, but also created a new instance of AIOps.

Is there a way to remove the newly created AIOps and move our existing AIOps into the Tenant?

If I try to associate devices to this Tenant, they are gray'd out not allowing me to.

Thanks.

Re: Move Current Instance of AIOps to New Tenant (TSG) System

lir — Tue, 14 Feb 2023 18:53:44 GMT

Hi @michael.ormee

Hope you are doing good!

>We can't delete the instance from our side it should be done by backend

>Kindly share the CSP id and Tenant id for instance which should be deleted

Thank you!

Kindly share confidential message in private

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
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Re: Move Current Instance of AIOps to New Tenant (TSG) System

svenkatarama — Thu, 16 Feb 2023 07:12:42 GMT

We plan to migrate the existing AIOps instances to the new tenant-centric (TSG) system in a few days' time. This will also migrate the associated CDL and the current devices associated with the CDL into a newly created tenant for you.

Please watch your current AIOps UI for a banner that notifies you before and after your tenant has been migrated.

Please go ahead with the deletion as suggested. Once migrated, you can spin up a Premium AIOps that also points to the same CDL