topic Re: Unable to activate AIOps 90-days trial in AIOps for NGFW Discussions

Unable to activate AIOps 90-days trial

AlexCheong — Tue, 21 Feb 2023 10:03:32 GMT

Hi,

My customer had requested a 90-days trial license for AIOps from the CSP portal. Once submitted, he received an activation email which upon clicking "Activate", directed him to HUB for activation process. However in the page, the "Select CDL Instance" drop down menu is grayed out.

Without the CDL Instance selection, he's unable to proceed for activation. May I know what could be the reason for this problem?

Appreciate the advice.

Re: Unable to activate AIOps 90-days trial

TomYoung — Tue, 21 Feb 2023 13:01:43 GMT

Hi @AlexCheong ,

The video Scenario 3/4 says that CDL is required for AIOps Premium (1:40). "The workflow will stop is there is no CDL."

https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrade-processes-for-aiops-as-of/td-p/530732

Like you, I was told that I could activate the trial license without CDL. The video says otherwise. Customers can request a trial CDL license from their PANW SE.

Thanks,

Tom

Re: Unable to activate AIOps 90-days trial

AlexCheong — Wed, 22 Feb 2023 07:27:32 GMT

Hi Tom,

Thanks for your reply. Let me get the CDL license and try this again.

Cheers,

Alex

Re: Unable to activate AIOps 90-days trial

lir — Fri, 24 Feb 2023 17:46:28 GMT

Hi @AlexCheong ,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you check the solution provided by TomYoung and update accordingly.

Please "accept it as a solution" if you found the answer and article useful.

If you have any further questions please reach out to the community.

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
live.paloaltonetworks.comlive.paloaltonetworks.com
AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

Re: Unable to activate AIOps 90-days trial

AlexCheong — Wed, 01 Mar 2023 03:43:58 GMT

Hi Tom,

The customer had requested and activated the CDL trial license but unfortunately the "Select CDL Instance" is still grayed out in the AIOps activation page. Any idea?

Regards,

Alex

Re: Unable to activate AIOps 90-days trial

MMadrala — Thu, 06 Apr 2023 15:30:09 GMT

I have full version of CDL and same issue. I can see CDL instance in the drop down but it's grayed out.

Anyone had any luck with this?