topic Re: AIOps Device Associations in AIOps for NGFW Discussions

AIOps Device Associations

DavidSchwartz — Tue, 21 Feb 2023 15:48:53 GMT

Hi All,

I have multiple firewalls managed by Panorama and connected to an active CDL subscription. AIOps for Free was activated but I cannot associate any production firewalls to my TSIG account. The devices have an error noting the device is associated with another platform. The issue is the "other" platform is the activate CDL tenant and already associated with my tenant and TSIG account. Why are the devices greyed out and noting an error if the devices are already associated? Can I not have a production active CDL and AIOps for free?

Any help or explanation would be much appreciated

Re: AIOps Device Associations

TomYoung — Tue, 21 Feb 2023 17:15:45 GMT

Hi @DavidSchwartz ,

That is a great question. It should be possible. Here is some info you may want to check -> https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrade-processes-for-aiops-as-of/td-p/530732.

Thanks,

Tom

Re: AIOps Device Associations

DavidSchwartz — Wed, 22 Feb 2023 15:59:44 GMT

Hi @TomYoung,

Thank you and I've reviewed this post and information. I also have a support case open but thought I would reach out to the community as well. The issue I have is all of my devices were automatically migrated to TSIG months ago during the transition. The issue is the devices are greyed out and I can't associate devices with applications. The only hardware from my CSP account that I can do anything with are decommissioned devices that were never in CDL or managed by Panorama. I'm hoping it is a backend issue that can be resolved as there seems to be a lot of backend/devops issues lately. If I get any updates from TAC, I'll update anything I can here.

Thank you,

David

Re: AIOps Device Associations

lir — Wed, 22 Feb 2023 16:51:59 GMT

Hi @DavidSchwartz ,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you check the solution provided and update accordingly.

Please "accept it as a solution" if you found the answer and article useful.

If you have any further questions please reach out to the community.

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*
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AIOps for NGFW Discussions | Palo Alto Networks
This forum is to ask questions, provide answers, and troubleshoot queries related to Palo Alto Networks’ AIOps for NGFW, the industry’s first AIOps solution for Next-Generation Firewalls.

Re: AIOps Device Associations

DavidSchwartz — Wed, 22 Feb 2023 16:53:54 GMT

Hello @lir

Currently, there is no solution yet at this time. I'll update according.

Thank you,

David

Re: AIOps Device Associations

DavidSchwartz — Thu, 02 Mar 2023 15:53:56 GMT

Hello All,

As an update to the issue, DevOPS backend has found an issue. I'm not sure if it is directly related to being migrated from 1.0 HUB to the new TSG 2.0 portal but DevOPS is working the issue. Unfortunately, I don't have a solution but I would say the current solution is open a TAC case and have the issue escalated to DevOPS.

Thank you all for your help and input,

David