topic Re: Firewalls not appearing in AIOps in AIOps for NGFW Discussions

Firewalls not appearing in AIOps

MemjetITS — Sun, 19 Feb 2023 23:38:39 GMT

I've added 5 firewalls to AIOPs and only two are appear. The other three have the same setting but no data is being import into the dashboard. What could be wrong?

Re: Firewalls not appearing in AIOps

TomYoung — Mon, 20 Feb 2023 03:17:57 GMT

Hi @MemjetITS ,

Do you have telemetry enabled on all NGFWs?

Thanks,

Tom

Re: Firewalls not appearing in AIOps

MemjetITS — Wed, 22 Feb 2023 02:58:25 GMT

Hi Tom, Telemetry is enabled and there is a valid device certificate. In the system log I can see the files are being uploaded successfully and the traffic logs show that the packets are passing the firewalls.

Its been quite a few days these two firewalls are not appearing in the AIOps dashboard.

Cheers

Ash

Re: Firewalls not appearing in AIOps

Carleton — Fri, 24 Feb 2023 20:39:22 GMT

anyone get an answer for this? I have nothing showing up out of 4 firewalls

Re: Firewalls not appearing in AIOps

TomYoung — Mon, 27 Feb 2023 11:33:24 GMT

Hi @MemjetITS ,

On the Hub, what do you see under Common Services (upper right) > Device Associations?

Under AIOps, what do you see under Settings > Device Inventory?

Please check out these videos to see if they can help -> https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/new-activation-onboarding-and-upgrade-processes-for-aiops-as-of/td-p/530732.

Thanks,

Tom

Re: Firewalls not appearing in AIOps

Carleton — Mon, 27 Feb 2023 15:36:29 GMT

That was it. it took a while for the common services to even show up in the UI.

Re: Firewalls not appearing in AIOps

MemjetITS — Thu, 09 Mar 2023 22:30:32 GMT

Hi Tom,

Seems like I need to add the devices to Common Services (upper right) > Device Associations. After a while they became green in the AIOps dashboard.

Cheers,

Ash

Re: Firewalls not appearing in AIOps

MemjetITS — Thu, 09 Mar 2023 22:30:46 GMT

Hi Tom,

Seems like I need to add the devices to Common Services (upper right) > Device Associations. After a while they became green in the AIOps dashboard.

Cheers,

Ash

Re: Firewalls not appearing in AIOps

SANTHAPRABU — Mon, 13 Mar 2023 17:58:57 GMT

Try to restart management server process on firewall

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS

Re: Firewalls not appearing in AIOps

laurence64 — Thu, 23 Mar 2023 07:32:46 GMT

This answer fixed a problem that I had been having for a while thank you @TomYoung