topic Re: firewall telemetry disabled in AIOps for NGFW Discussions

firewall telemetry disabled

giapperreault — Mon, 13 Mar 2023 16:49:07 GMT

Just turned up AIOps free and have my devices, panorama and firewalls, added to the AIOps device inventory. Panorama is sending telemetry data however my firewalls are not. I've configured my firewalls' templates to send telemetry data, which includes threat prevention, device health and performance, and product usage, as well as the region. Still, the AIOps device inventory is showing telemetry data status disabled. Is the Panorama template configuration sufficient to complete the firewall telemetry config?

Re: firewall telemetry disabled

SANTHAPRABU — Mon, 13 Mar 2023 17:56:10 GMT

Try to restart management server process on firewall.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClaGCAS

Re: firewall telemetry disabled

dtaneja — Mon, 13 Mar 2023 19:56:46 GMT

Hello @giapperreault,

I saw your post and have a few recommendations for you. You may want to look at initially,

Please refer to the below document:

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/enable-telemetry

Thanks and Regards,

Devanshu Taneja
Product Specialist
Palo Alto Networks