topic Re: Cannot Launch AIOps for NGFW in AIOps for NGFW Discussions

Cannot Launch AIOps for NGFW

twenzke — Tue, 31 May 2022 13:47:54 GMT

Good morning,

We activated AIOps for NGFW several weeks ago and began using it.

Now when I go to use it, I get a popup saying "Please navigate to this application from the Application Hub to continue."

I am launching this app from the icon at the top of the Apps page.

If I were to go to activate AIOps again, it tells me the Cortex Data Lake instance is already in use.

Re: Cannot Launch AIOps for NGFW

svenkatarama — Tue, 31 May 2022 15:04:42 GMT

I wonder if this is related to stale cookies. Are you able to clear cookies (or try this in incognito mode) to see if that resolves the issue?

Re: Cannot Launch AIOps for NGFW

twenzke — Tue, 31 May 2022 15:07:31 GMT

I tried Incognito and issue persists.
Only difference possibly is that we have SAML sign-in to Palo's support/apps/etc pages

Re: Cannot Launch AIOps for NGFW

twenzke — Tue, 31 May 2022 15:21:31 GMT

I tried our palo account that is not tied to SAML and same issue.

Re: Cannot Launch AIOps for NGFW

svenkatarama — Tue, 31 May 2022 15:22:58 GMT

It is odd that it used to work, but not anymore. Any chance that something upstream blocking some API response? Suggest trying this out to figure out where the issue lies -

On the page where this message pops up, go into the developer mode on your browser (right click>"Inspect" in Chrome), and then navigate to the 'Network' tab.
When this page loads, (and the error pops up), you might see lines that get color-coded in red (perhaps starting with 'tokens?')
Doube-clicking that message might give an indication as to where the problem lies (which endpoint is not getting allowed).

Re: Cannot Launch AIOps for NGFW

twenzke — Thu, 02 Jun 2022 14:46:57 GMT

Thanks for that insight - Netskope was blocking the API call to PAN.