topic Re: AIops not showing posture even though config is being sent. in AIOps for NGFW Discussions

AIops not showing posture even though config is being sent.

Helgims — Mon, 17 Oct 2022 15:30:47 GMT

I do see all my firewalls in AIops and have some data on them.

In the posture BPA I see "The Best Practices report is not available for this device because it is not sending configuration file via telemetry"

In telemetry for all of my firewalls I see "Status Success" for all types of telemetry data. Threat, Health and performance and Product usage.

Some data seems to get into AIops but other is not.

Re: AIops not showing posture even though config is being sent.

lr — Tue, 18 Oct 2022 00:54:00 GMT

Hello @Helgims,

I saw your post and have a few recommendations for you.

Please run the below commands in the firewall cli and check that the firewall is sending the data via telemetry and also attach the screenshot of the outputs.

1. request device-telemetry collect-now
2. show device-telemetry settings
3. show device-telemetry details
4. show device-telemetry stats all

Regards,
Likith R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw-discussions/bd-p/AIOps_for_NGFW_Discussions
*Don’t forget to accept the solution provided!*

Re: AIops not showing posture even though config is being sent.

Helgims — Tue, 18 Oct 2022 09:49:39 GMT

Hi @lr ,

I have attached the output as requested.
To me it looks like everything is working, success on all telemetry types and sending data to Germany.

Re: AIops not showing posture even though config is being sent.

BobbyHiers — Wed, 19 Oct 2022 14:43:50 GMT

I, too, am having the same problem. When you click on the "Explore" apps, in the hub, do you get the following message like I do?

There is a problem with your entitlements, please contact hub team"

Re: AIops not showing posture even though config is being sent.

maurodriguez — Wed, 19 Oct 2022 19:44:29 GMT

Hi @BobW did you resolved the issue? if is yes, how?

Re: AIops not showing posture even though config is being sent.

lr — Tue, 25 Oct 2022 20:41:31 GMT

Hello @Helgims,

I wanted to follow up with you to know if you still need any assistance on the issue.

Re: AIops not showing posture even though config is being sent.

BobbyHiers — Fri, 28 Oct 2022 20:53:30 GMT

I'm still having the same problem. The *only* device that's sending telemtry is my Panorama server. My 4 different firewalls are not sending telemetry data.

The Best Practices report is not available for this device because it is not sending configuration file via telemetry

Re: AIops not showing posture even though config is being sent.

SGrabrucker — Thu, 19 Jan 2023 11:32:17 GMT

Same Issue here.

Any advice to fix this?

The required "Product Usage Metrics" option in telemetry settings is selected.

Regards

Re: AIops not showing posture even though config is being sent.

Helgims — Thu, 19 Jan 2023 12:59:31 GMT

Support was able to reply to my question.

The 10.2 PAN-OS version I am using does not work in aiops, they reccomended I upgrade to 11.0. I have not done that yet.

Re: AIops not showing posture even though config is being sent.

SGrabrucker — Thu, 19 Jan 2023 13:18:34 GMT

Thanks Helgims

Since 11.0.0 is the first release from 11.0 i would not try to use it for productive environment.

So unfortunate this would not be an option.

What version of 10.2 you are using?

We use 10.2.2 and hopefully this is fixed in 10.2.3-h2

Re: AIops not showing posture even though config is being sent.

BobbyHiers — Thu, 19 Jan 2023 16:36:02 GMT

By upgrading my firewalls and Panorama to 10.2.3-h2, the problem was resolved. The issue, according to the release notes of that version, fixes an issue where the region doesn't properly get configured.

Once I upgraded them to this version, and waited a few hours (AIOps is far from instant), then I get all the BPAs and other config related telemetry I need!

Re: AIops not showing posture even though config is being sent.

lir — Mon, 23 Jan 2023 15:15:49 GMT

Hello @SGrabrucker,

Greetings from Palo Alto Networks!

This is a follow-up message, I request you check the solution provided and update accordingly.

Please "accept it as a solution" if you found the answer and article useful.

If you have any further questions please reach out to the community.

Regards,
Likitha R
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions

Re: AIops not showing posture even though config is being sent.

Vikram_Murudkar — Sat, 08 Jul 2023 07:53:32 GMT

Hi All,

I'm also facing the same issue.

So, need to know whether AIOps work on PA-3020 - version 9.1.15 ?

Regards,

Vikram Murudkar.

Re: AIops not showing posture even though config is being sent.

MMadrala — Fri, 15 Sep 2023 12:25:04 GMT

Hi,

AIOps doesn't work on 9.1

Re: AIops not showing posture even though config is being sent.

MMadrala — Fri, 15 Sep 2023 12:26:50 GMT

10.2 is completely fine with AIOps and you don't have to go to 11.

Re: AIops not showing posture even though config is being sent.

KhaleelE — Wed, 27 Sep 2023 10:11:45 GMT

Is there any clear steps available to activate or view AIOPS dashboard? For me when I go to the hub its not showing the activate button for AIOPS itself but I can see the activate button in AIOPS free. Is enabling telemetry is an option or requirement?

Re: AIops not showing posture even though config is being sent.

MMadrala — Thu, 28 Sep 2023 12:49:47 GMT

Hi,

I am seeing similar issues with some of my customers and for now, PANOS version is the suspect. I'm running 10.2.5 back home and can see all data but customers are missing certain tabs in AIOps. They are running lower version than mine.

Waiting for feedback if upgrade helped.