topic Re: Failure BPA on demand "Failed to generate report. Request timed-out" in AIOps for NGFW Discussions

Failure BPA on demand "Failed to generate report. Request timed-out"

domaine-reseau — Wed, 03 Jan 2024 09:33:11 GMT

Hello,

With the transition of the BPA to AIOPS, I’m currently unable to do BPA on demand with my firewalls under PAN-OS 9.1 (PA-3020 and PA-3060). Indeed, after successfully loading the TSF, it stuck with this message “Processing TSF file” before to trigger a failure ("Failed to generate report. Request timed-out").

Despite, I was able to do only on my PA-850 under PAN-OS 9.1.

Is this normal behavior ?

Re: Failure BPA on demand "Failed to generate report. Request timed-out"

Chris-Phillips — Fri, 19 Jan 2024 15:21:28 GMT

you may need to raise a support request to have it looked into

Re: Failure BPA on demand "Failed to generate report. Request timed-out"

Njato — Fri, 02 Feb 2024 10:51:29 GMT

Hello @domaine-reseau

Have you found a solution? I am experiencing the exact same issue on a PanOS version 9.1 since migrating to AIOPS.