topic Re: Best Practices Question in AIOps for NGFW Discussions

Best Practices Question

sam.clark — Wed, 31 Jan 2024 19:38:53 GMT

Currently have the FREE version of AIOps. Noticing some anomalies with the best practices analysis (and from reading on the forums, it appears others are to). One example I have and curious if others are seeing it.

In the Best Practices Dashboard looking at the Network->Network Profiles, it is identifying Ipsec Crypto Profiles and alerting that "The IPSec Crypto profile (Network > Network Profiles > IPSec Crypto) does not use an AES encryption algorithm.". However, AES are the ONLY encryption profiles configured on all of the IPsec Crypto configurations. I assume this is some type of bug in the AIOps solution?

I like the idea of the AIOps tool for the constant best practice analysis. It represents good information, however little things like this are distracting. As I understand, there is no way to report things about AIOps, is that true? Is there some official avenue to report anomalies like this?

Re: Best Practices Question

cchristiansen — Wed, 31 Jan 2024 20:44:56 GMT

The behavior you have described appears to me to be a bug. Please open a ticket with Support for any issues with the product. For feature requests, please work with your Sales team to have them submitted.

Re: Best Practices Question

sam.clark — Wed, 31 Jan 2024 21:48:02 GMT

Thanks! I will try a support ticket. I was under the impression that the Free tier was unavailable for support, but I may have misunderstood.

Of course, I've seen several things like this and wouldn't be inclined to move past the free tier as-is, so it would make sense there would be some avenue to alert of these types of things.

I'll go ahead and submit a support ticket and come back here to update the discussion with the outcome.