topic Re: Unable to setup AIOPS for NGFW in AIOps for NGFW Discussions

Unable to setup AIOPS for NGFW

RamanKumarRK — Wed, 20 Mar 2024 11:58:25 GMT

Hi Guys,

All the FW successfully added to the device Associations on Hub portal, but i can not see any FW on-board to AIOPS Portal.

device certificate is valid for all FW if anyone can please suggest for the solutions.

Re: Unable to setup AIOPS for NGFW

jpomachagua — Fri, 22 Mar 2024 15:35:28 GMT

Hello @RamanKumarRK

I encountered an issue previously where the device association had a different tenant ID compared to what AIOps was showing. The only resolution I found was to open a case with the support team to address and rectify the issue.

Best regards.