topic Re: Error after uploading a new tsf on aiops bpa in AIOps for NGFW Discussions

Error after uploading a new tsf on aiops bpa

cdcirexx — Fri, 13 Sep 2024 20:09:11 GMT

Hi all,

I suddenly have an error when I uploaded a newer TSF file on the free AIOPS portal, I get this error message when I click on best practices tab.

I have tried to use another browser like Chrome but was the same. Any ideas? Thanks in advanced.

Re: Error after uploading a new tsf on aiops bpa

PavelK — Wed, 18 Sep 2024 12:49:05 GMT

Hello @cdcirexx

unfortunately, I am getting the same error. By clicking on "On Demand BPA" tab, there is a for short time displayed an error: "Error Loading On-Demand BPA Reports", then it redirects to https://auth.prod.di.paloaltonetworks.com/di/auth/saml/acs where it gives the error: {"message":"RBAC service error. Response code: 403; message: RBAC: access denied","error_code":3020}. To me this looks like an issue on back end of AIOps.

Re: Error after uploading a new tsf on aiops bpa

cdcirexx — Wed, 18 Sep 2024 17:03:14 GMT

Thanks Pavel for chiming in, glad to know I'm not alone. Hopefully they will fix it soon.

Re: Error after uploading a new tsf on aiops bpa

mariana_martins — Wed, 18 Sep 2024 17:29:13 GMT

I'm having the same problem, however, this is happening when I enter the Tab for the BPA in the free AIOPs. I first see this page:

And then my page goes to the same message.

Re: Error after uploading a new tsf on aiops bpa

WPhinney — Thu, 26 Sep 2024 18:36:49 GMT

Anybody have an update on this? It's been broken for awhile.

Re: Error after uploading a new tsf on aiops bpa

PavelK — Mon, 30 Sep 2024 02:43:45 GMT

Hello @WPhinney, this looks like resolved now (At least in my case).

Re: Error after uploading a new tsf on aiops bpa

cdcirexx — Mon, 30 Sep 2024 17:16:34 GMT

It works for me now as well, thanks for fixing👍.