topic Re: How to add device in AiOps? in AIOps for NGFW Discussions

How to add device in AiOps?

renzanjo11 — Fri, 17 Nov 2023 07:24:03 GMT

Hi Team,

Good day!

How to add devices properly in AiOps?

I have this client which he says no report is being seen for telemetry and data.

May I kindly ask how to do this properly?

Regards,

Renz

Re: How to add device in AiOps?

Firdaus_Sat — Fri, 11 Oct 2024 04:22:28 GMT

Hello, I probably have the similar issue, mine is firewall has been onboarded but in menu Monitor - NGFW Devices, the data is empty, have you resolved the issue?

Re: How to add device in AiOps?

kaymorrison — Mon, 14 Oct 2024 17:13:47 GMT

@Firdaus_Sat

Hello, based on your screenshot, I can see there is delayed telemetry. You will need to check your telemetry settings to verify they are turned on.

Here are a few other things to look at:

>> Device cert showing 'Valid'

>> Telemetry Status showing 'Success'

>> If status is showing 'Failure' then check your system logs for a possible reason of failure.

Hope this helps!