topic on-demand BPA error in AIOps for NGFW Discussions

on-demand BPA error

BRajakumar — Fri, 12 Sep 2025 19:14:11 GMT

Hello,

I am a partner engineer trying to generate BPA report for customer's NGFW. Customer provided TSF file and i tried the on-demand BPA to upload the TSF file, it successfully uploaded, but after some time (20-30mins) it says failed.

error message - Failed to upload TSF file. Please check network connection

Note: I don't have any devices in my CSP tenant.

Does anyone know how to fix the issue and generate the BPA report?

Thanks

Re: on-demand BPA error

Sandra720Ben — Sat, 13 Sep 2025 06:22:54 GMT

Hello!

The "Failed to upload TSF file" error for your on-demand BPA report is likely happening because the NGFW device isn't registered in your CSP tenant. While the TSF file uploads, the system eventually fails because it can't associate the configuration data with a valid, licensed device in your portal. The on-demand BPA process requires the device's serial number to be registered and licensed within the CSP account you're using. To fix this, either have the customer run the report from their own CSP tenant (which already has the device registered) or have the customer transfer ownership of the device to your CSP tenant so you can run the report yourself.

Re: on-demand BPA error

kaymorrison — Mon, 15 Sep 2025 13:54:16 GMT

On-Demand BPA does not require the serial number to belong to your CSP tenet. I have found the On-Demand option to be buggy at times. Have you tested the upload again? Or have you tried uploading another TSF file?

Re: on-demand BPA error

BRajakumar — Mon, 15 Sep 2025 15:00:19 GMT

I agree - On-Demand BPA does not require the serial number to belong to your CSP tenant. I had run on-demand BPA for a customer successfully sometime back.
I tried uploading different TSF file, its stills same error. Also, i tried uploading the same file again.

Re: on-demand BPA error

kaymorrison — Mon, 15 Sep 2025 16:06:12 GMT

Sounds like a bug. I tested from my tenant and the report generated. I would try uploading from a different browser if you haven't tried that already, possibly a different computer. Let us know how that goes.

Re: on-demand BPA error

BRajakumar — Tue, 16 Sep 2025 17:09:13 GMT

tried from a different computer, that worked, something in the network/FW settings that was blocking.