Important Notice: Downgrade of Firewalls with Expired AIOps Premium Licenses

shpereira — Mon, 12 Jan 2026 21:46:42 GMT

🔊 What is happening?
If AIOps Premium licenses have expired, the affected firewalls will be downgraded to AIOps Free. Subsequently, if the Tenant Service Group (TSG) has no valid Premium licenses, the AIOps Free instance will be migrated to Strata Cloud Manager Essentials (SCM-Essentials). Once this migration is complete, any empty Premium instances are removed.

🛠️ Action Required

Palo Alto Networks engineering teams will handle the migration. No action from the AIOps Premium/AIOps Free customer.

🏆 What to Expect After the Downgrade to AIOps Free / Migration to SCM-Essentials

The downgrade to the AIOps Free tier will result in changes to the features and functionality available for the affected firewalls.

Feature	Transition to AIOps Free Instance only	Migration from AIOps Free to SCM Essentials
Telemetry Data	Retained	Retained
Alerts	Existing alerts will be lost. New alerts will be regenerated if the issue falls within the scope of AIOps Free.	Existing alerts will be lost. New alerts will be regenerated if the issue falls within the scope of SCM Essentials.
Notification Rules	Existing notification rules will be lost. You will need to reconfigure any necessary notification rules within the AIOps Free environment.	Existing notification rules will be lost. You will need to reconfigure any necessary notification rules within the SCM Essentials environment.
Configuration Management	AIOps Free does not support configuration management	Remains available (for specific migrating accounts).

topic Important Notice: Downgrade of Firewalls with Expired AIOps Premium Licenses in AIOps for NGFW Discussions

Important Notice: Downgrade of Firewalls with Expired AIOps Premium Licenses