topic Re: Error Access to AIOPS for NGFW Apps in AIOps for NGFW Discussions

Error Access to AIOPS for NGFW Apps

radiprm — Mon, 25 Jul 2022 03:54:03 GMT

Good Morning,

We have activated AIOPS for NGFW Apps and normally onboarding about 2 weeks ago.

Yesterday I have an error when access to AIOPS for NGFW dashboard, the message is 'Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.'

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Re: Error Access to AIOPS for NGFW Apps

ppandey — Mon, 25 Jul 2022 06:07:45 GMT

Hello @radiprm,

Greetings from Palo Alto Networks!

I saw your post and recommend you to follow the below KB article for activating AIOps for NGFW:

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

Regards,
Priya Pandey
Product specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/configuration-discussions/ct-p/Configuration-Discussions
*Don’t forget to accept the solution provided!*

Re: Error Access to AIOPS for NGFW Apps

radiprm — Mon, 25 Jul 2022 06:35:15 GMT

Hello @ppandey

I have already followed that step, but if I want to enter the hub still show error message.

Thanks.

Regards,

Radi

Re: Error Access to AIOPS for NGFW Apps

ppandey — Mon, 25 Jul 2022 06:41:34 GMT

Hello @radiprm,

Greetings!

Could you help us with the error message you are getting after you enter the hub.

Re: Error Access to AIOPS for NGFW Apps

radiprm — Mon, 25 Jul 2022 07:03:37 GMT

Hello @ppandey,

Sorry, I miss input the cortext data lake from AIOps for NGFW form.

Now I already added that and the apps working normally.

Thanks.

Regards,

Radi

Re: Error Access to AIOPS for NGFW Apps

gregdevosenbridge — Fri, 26 Aug 2022 13:56:27 GMT

Hello Priya.

I am also experiencing the same problem. First I was sending data to AIOps normally then we introduced CDL which was added to the AIOps settings. I have reviewed all setting for correctness. Unable to retrieve regional info is my error message.

Re: Error Access to AIOPS for NGFW Apps

ppandey — Mon, 29 Aug 2022 01:10:53 GMT

Hello @gregdevosenbridge

Greetings from Palo Alto Networks!

I saw your post and recommend you to go through the following article:

> For onboarding devices to AIOps for NGFW:

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/onboard-devices

> Activating AIOps for NGFW when you have CDL:

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/activate

Please check you have followed the steps mentioned in the article correctly.

Re: Error Access to AIOPS for NGFW Apps

gregdevosenbridge — Mon, 29 Aug 2022 11:31:40 GMT

Thank you Priya. These steps have been completed previously. Applications appear at the top of the hub.
Unable to retrieve regional info. Please navigate to this application from the Application Hub to continue.

Re: Error Access to AIOPS for NGFW Apps

ppandey — Tue, 30 Aug 2022 00:46:29 GMT

Hello @gregdevosenbridge

> Please go through the attached document and check if the mentioned domains are allowed in your network in order to access the AIOps page.

https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/fqdns

Regards,
Priya Pandey
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/aiops-for-ngfw/ct-p/AIOps_for_NGFW