Impossible to connect to panorama on Azure - Login prompt doesn't appear

LolaArnel_92 — Mon, 27 Jan 2020 17:14:49 GMT

Hello Everyone,

How are you?

I have a big problem with my panorama.

Context:

I have set up a Panorama on Azure ( FREE TRIAL ACCOUNT), I upgraded it from 8.1.0 to 9.0.4 and I added Prisma License and install cloud service plugin. Everything was great at this time no problem.

I Stopped the VM on Azure during the night and when I have rebooted the next day the trouble has started

Since this moment I have a lot of problems to connect to panorama, two things happened:

Either the WEB UI interface does not appears that all ( ERROR_CONNECTION_REFUSED)

OR the WEB UI appear but without the login prompt and the page continue to load.

If someone has any idea, I would like to know about it. 🙂

I have access via SSH but some of the commands doesn't work, I tried to :

-Restart with request restart system command

- Debug with debug software restart process management-server command

I could find in the log with this command tail follow yes mp-log pannt-info.log that the connexion with the DB seems to be not possible...

The size of the Virtual Machine on Azure is Standard D3 v2 (4 vcpus, 14 GiB memory). I thought it could be because of the minimum requirement but I'm not sure.

I have no rules to block the traffic, I tried from a different computer, from a different place, no works.

Either the

Re: Impossible to connect to panorama on Azure - Login prompt doesn't appea

khurramq — Tue, 29 Sep 2020 12:03:34 GMT

Hi,

Did you ever get this resolved?

Also come across an issue whereby Panorama login prompt does not load following a downgrade from 9.1

topic Re: Impossible to connect to panorama on Azure - Login prompt doesn't appea in VM-Series in the Public Cloud

Impossible to connect to panorama on Azure - Login prompt doesn't appear

Re: Impossible to connect to panorama on Azure - Login prompt doesn't appea

Re: Impossible to connect to panorama on Azure - Login prompt doesn't appear