Cloud VM Series disconnecting from Panorama after commit & push

greg.donohoe — Tue, 16 Mar 2021 10:15:10 GMT

Hello,

I had 2 VM-series firewalls running 10.0.3 in AWS which I had connected to my on-prem Panorama also running 10.0.3.

All looked fine until I made a change to the security policy and executed a commit & push to the VM's.

After this the Panorama commit status seemed to hand and then eventually came back with an error "job failed because of configd restart". After this I noticed that the VM's had disconnected from Panorama.

However, what was very strange was that the VM were still accessible and had not been restarted and they reported a connected status from a "show panorama-status" command!!

Has anyone else experienced this isssue? Any ideas what might be the cause? or haw to check & confirm cause?

Any help would be greatly appreciated.

Thanks.

Re: Cloud VM Series disconnecting from Panorama after commit & push

ydhanuka — Sat, 10 Apr 2021 03:24:03 GMT

Hi @greg.donohoe

You may want to upgrade your panorama to 10.0.5 if not done already.

Check the release notes here and search for "PAN-152813"

https://docs.paloaltonetworks.com/pan-os/10-0/pan-os-release-notes/pan-os-10-0-addressed-issues/pan-os-10-0-5-addressed-issues.html#panos-addressed-issues-10.0.5

If that does not fix the issue, then I would suggest to open a support case with the tech support from panorama attached.

Hope this helps,

Yogesh

topic Cloud VM Series disconnecting from Panorama after commit & push in VM-Series in the Public Cloud

Cloud VM Series disconnecting from Panorama after commit & push

Re: Cloud VM Series disconnecting from Panorama after commit & push