Request for Refund

Amin_Ullah — Mon, 09 Aug 2021 14:01:01 GMT

Hi,

I selected the wrong bundle of Palo Alto Firewall by mistake and subscribed it for an year. I later on cancelled the subscription but still got charged for it. I didn't not initialize any machine so I don't have a CPU id to sign up for a support account. How should I submit a refund request?

Any help will be highly appreciated.

Thanks.

Re: Request for Refund

jdelio — Tue, 10 Aug 2021 22:28:02 GMT

In order to get help on this, I would recommend that you call into the TAC and select CSR (Customer Service Representative), and talk with someone about this. You should be able to talk with someone quickly about this.

North America (NAM)	+1 408 738 7799	Available from all countries
EMEA	+31 20 808 4600	Available from all countries
APAC	+65 3158 5600	Available from all countries

Either that or contact your sales rep about this. But the CSR group may be the quickest way to get some help.

I hope that this helps.

topic Re: Request for Refund in VM-Series in the Public Cloud

Request for Refund

Re: Request for Refund