topic Re: Global Protect The network connection is unreachable in VM-Series in the Public Cloud

Global Protect The network connection is unreachable

kapildev87 — Mon, 29 Nov 2021 23:42:04 GMT

I have trail account VM series setup with global protect config, followed youtube video.

I see that login works fine but tunnel with external gw is not coming up. see following error. anyone who can help me ?

Re: Global Protect The network connection is unreachable

TomYoung — Tue, 30 Nov 2021 00:57:29 GMT

When you say "login works fine" I assume that you mean the web login on the portal? If so, then check your traffic and system logs (or GlobalProtect logs for 9.1+) for dropped traffic or errors. If you can't find the issue there here are in-depth troubleshooting steps -> https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkBCAS.

Thanks,

Tom

Re: Global Protect The network connection is unreachable

kapildev87 — Tue, 30 Nov 2021 01:18:11 GMT

Hi Tom Young,

I had configured private IP for global protect which should have been public IP --> After updating config it worked fine.

Thanks,

Kapil