topic vm-series on azure - failing to start in VM-Series in the Public Cloud

vm-series on azure - failing to start

93bcd9caab — Wed, 19 Jan 2022 06:17:00 GMT

Anyone have luck deploying a standard vm-series in Azure lately? Hitting the mgmt interface with a web browser will sometimes (most of the time it doesn't respond) display the following: "ATTENTION A critical error has been detected, preventing proper boot up of the device..." Have tried multiple times to get this to deploy on bundle 2 and keep seeing the same thing. I really need to spin one of these up but I can't for whatever reason. Tried emailing support but it was a dead end. Thanks for any assistance.

Re: vm-series on azure - failing to start

93bcd9caab — Wed, 19 Jan 2022 06:23:53 GMT

Additional info:

No bootstrap

D3_v2

"latest" version - just occurred to me to try an older version which I'm doing now.

Re: vm-series on azure - failing to start

93bcd9caab — Wed, 19 Jan 2022 06:45:00 GMT

Running the older release of v10 didn't seem to make a difference. If I start a ping to the mgmt interface sometimes it comes up for a bit and then goes away again.

Re: vm-series on azure - failing to start

93bcd9caab — Mon, 24 Jan 2022 07:30:18 GMT

I really hope this helps someone but the fix was a shorter password. By default, I use complex 32 character passwords. The hardware and virtual appliances only accept 31 chars. The Azure setup wizard does not limit passwords to 31 characters so I had no idea. What was happening was the management service was failing to start. After two or three failed attempts at starting, the box goes into maint mode where you can analyze the logs.

After some begging with support to let me open a case on a device that had not been registered (but I had output from the serial console with the serial number), I was put in touch with an APAC engineer who had the issue sorted pretty quickly.

I suppose this was an edge case and it would seem nobody uses long passwords except me (or they're aware of the 31 char limit which I was not)

Cheers.