Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

CHOE-KyungJun — Tue, 15 Mar 2022 08:13:09 GMT

Dear team,

Hello

When a customer registers a VM firewall license, the following error message is displayed.

Anyone else seeing these issues? please let me know how to fix it.

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

dmaynard — Tue, 15 Mar 2022 08:21:19 GMT

Sure not using a deployment profile for 10.0.4 or higher and using auth for older PAN-OS?

What version of PAN-OS are your deploying on?

Where are you deploying PAVM?

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

CHOE-KyungJun — Tue, 15 Mar 2022 09:01:08 GMT

@dmaynard

The OS version is 9.1.0-h3.

I've searched related known issues, but couldn't find a match.

And the firewall is installed in azure.

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

dmaynard — Tue, 15 Mar 2022 09:31:17 GMT

Deploying from custom image or marketplace?

May have old product code if using custom image and needs to be updated.

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

CHOE-KyungJun — Wed, 16 Mar 2022 04:55:42 GMT

@dmaynard

1. Deploying from custom image or marketplace?
> My client used the azure template, not the marketplace.

2. May have old product code if using custom image and needs to be updated.
> Are you saying the template could have old product code?
> The code information is as follows.
{
"$schema": "https://schema.management.azure.com/schemas/2015-01-01/deploymentTemplate.json#",
"contentVersion": "1.0.0.13",
"parameters": {
"vmName": {
"defaultValue": "VM-FW2",
"type": "String",
"metadata": {
"description": "Name of VM-Series FW in the Azure portal"
}
},
"fwAvSet": {
"defaultValue": "AS-FW",
"type": "String",
"metadata": {
"description": "EXISTING Availability Set name for Firewalls"
}
},
"customData": {
"defaultValue": "storage-account=None,access-key=None,file-share=None,share-directory=None",
"type": "String",
"metadata": {
"description": "String passed down to the Virtual Machine."
}
},
"vmSize": {
"defaultValue": "Standard_DS5_v2",
"allowedValues": [
"Standard_D3",
"Standard_D4",
"Standard_D3_v2",
"Standard_D4_v2",
"Standard_A4",
"Standard_DS3_v2",
"Standard_DS4_v2",
"Standard_DS3_v2"
],
"type": "String",
"metadata": {
"description": "Azure VM size for VM-Series"
}
},
"imageVersion": {
"defaultValue": "latest",
"allowedValues": [
"latest",
"9.1.4",
"9.1.2",
"9.1.0"
],
"type": "String",
"metadata": {
"description": "Version number of VM-Series VM in the Azure portal"
}
},
"imageSku": {
"defaultValue": "byol",
"allowedValues": [
"byol",
"bundle1",
"bundle2"
],
"type": "String",
"metadata": {
"description": "Firewall License Model"
}
},
"virtualNetworkName": {
"defaultValue": "V-NET",
"type": "String",
"metadata": {
"description": "Name of the EXISTING Virtual Network (VNET)"
}
},
"virtualNetworkAddressPrefix": {
"defaultValue": "192.168.0.0/16",
"type": "String",
"metadata": {
"description": "EXISTING Virtual network address CIDR"
}
},
"virtualNetworkExistingRGName": {
"defaultValue": "",
"type": "String",
"metadata": {
"description": "Name of resource group of EXISTING VNET"
}
},
"subnet0Name": {
"defaultValue": "Mgmt",
"type": "String",
"metadata": {
"description": "EXISTING Subnet for Management"
}
},
"subnet1Name": {
"defaultValue": "Untrust",
"type": "String",
"metadata": {
"description": "EXISTING Subnet for Untrust"
}
},
"subnet2Name": {
"defaultValue": "Trust",
"type": "String",
"metadata": {
"description": "EXISTING Subnet for Trust"
}
},
"authenticationType": {
"defaultValue": "password",
"allowedValues": [
"sshPublicKey",
"password"
],
"type": "String",
"metadata": {
"description": "Type of administrator user authentication "
}
},
"subnet0Prefix": {
"defaultValue": "192.168.0.0/24",
"type": "String",
"metadata": {
"description": "EXISTING Mgmt subnet CIDR"
}
},
"subnet1Prefix": {
"defaultValue": "192.168.1.0/24",
"type": "String",
"metadata": {
"description": "EXISTING Untrust subnet CIDR"
}
},
"subnet2Prefix": {
"defaultValue": "192.168.2.0/24",
"type": "String",
"metadata": {
"description": "EXISTING Trust subnet CIDR"
}
},
"subnet0Address": {
"defaultValue": "192.168.0.4",
"type": "String",
"metadata": {
"description": "Mgmt subnet static address"
}
},
"subnet1Address": {
"defaultValue": "192.168.1.4",
"type": "String",
"metadata": {
"description": "Untrust subnet static address"
}
},
"subnet2Address": {
"defaultValue": "192.168.2.4",
"type": "String",
"metadata": {
"description": "Trust subnet static address"
}
},
"adminUsername": {
"type": "String",
"metadata": {
"description": "Username of the administrator account of VM-Series"
}
},
"adminPassword": {
"defaultValue": "",
"type": "SecureString",
"metadata": {
"description": "Password for the administrator account of VM-Series"
}
},
"publicIPAddressName": {
"type": "String",
"metadata": {
"description": "Name of FW1 MGMT Public Address"
}
},
"bootstrap": {
"type": "string",
"defaultValue": "no",
"allowedValues": [
"yes",
"no"
],
"metadata": {
"description": "Pass bootstrap data to VM"
}
},
"zone": {
"type": "string",
"defaultValue": "None",
"metadata": {
"description": "Availability Zone for VM-Series"
}
},
"nsgName": {
"defaultValue": "DefaultNSG",
"type": "String",
"metadata": {
"description": "Name of existing Network Security Group for MGMT FW interface"
}
}
},
"variables": {
"apiVersion": "2015-06-15",
"imagePublisher": "paloaltonetworks",
"imageOffer": "vmseries1",
"nicName": "[concat(parameters('vmName'), '-eth')]",
"vnetID": "[resourceId(parameters('virtualNetworkExistingRGName'),concat('Microsoft.Network','/','virtualNetworks'),parameters('virtualNetworkName'))]",
"subnet0Ref": "[concat(variables('vnetID'),'/subnets/',parameters('subnet0Name'))]",
"subnet1Ref": "[concat(variables('vnetID'),'/subnets/',parameters('subnet1Name'))]",
"subnet2Ref": "[concat(variables('vnetID'),'/subnets/',parameters('subnet2Name'))]",
"publicIPAddressType": "Dynamic",
"zones": [
"[parameters('zone')]"
],
"subnets": [
{
"name": "[parameters('subnet0Name')]",
"properties": {
"addressPrefix": "[parameters('subnet0Prefix')]",
"networkSecurityGroup": {
"id": "[resourceId('Microsoft.Network/networkSecurityGroups', parameters('nsgName'))]"
}
}
},
{
"name": "[parameters('subnet1Name')]",
"properties": {
"addressPrefix": "[parameters('subnet1Prefix')]"
}
},
{
"name": "[parameters('subnet2Name')]",
"properties": {
"addressPrefix": "[parameters('subnet2Prefix')]"
}
}
]
},
"resources": [
{
"type": "Microsoft.Resources/deployments",
"apiVersion": "2017-05-10",
"name": "pid-6DBAAFA1-69B7-48FC-8ECC-B6B3D2664FCD",
"properties": {
"mode": "Incremental",
"template": {
"$schema": "https://schema.management.azure.com/schemas/2015-01-01/deploymentTemplate.json#",
"contentVersion": "1.0.0.0",
"resources": []
}
}
},
{
"type": "Microsoft.Network/publicIPAddresses",
"apiVersion": "2019-04-01",
"name": "[parameters('publicIPAddressName')]",
"location": "[resourceGroup().location]",
"properties": {
"publicIPAllocationMethod": "[variables('publicIPAddressType')]",
"dnsSettings": {
"domainNameLabel": "[parameters('publicIPAddressName')]"
}
}
},
{
"type": "Microsoft.Network/networkInterfaces",
"apiVersion": "2017-10-01",
"name": "[concat(variables('nicName'), '0')]",
"location": "[resourceGroup().location]",
"dependsOn": [
"[concat('Microsoft.Network/publicIPAddresses/', parameters('publicIPAddressName'))]"
],
"properties": {
"ipConfigurations": [
{
"name": "ipconfig-mgmt",
"properties": {
"privateIPAllocationMethod": "Static",
"privateIPAddress": "[parameters('subnet0Address')]",
"publicIPAddress": {
"id": "[resourceId('Microsoft.Network/publicIPAddresses', parameters('publicIPAddressName'))]"
},
"subnet": {
"id": "[variables('subnet0Ref')]"
}
}
}
]
}
},
{
"type": "Microsoft.Network/networkInterfaces",
"apiVersion": "2017-10-01",
"name": "[concat(variables('nicName'), '1')]",
"location": "[resourceGroup().location]",
"dependsOn": [],
"properties": {
"enableIPForwarding": true,
"ipConfigurations": [
{
"name": "ipconfig-untrust",
"properties": {
"privateIPAllocationMethod": "Static",
"privateIPAddress": "[parameters('subnet1Address')]",
"subnet": {
"id": "[variables('subnet1Ref')]"
}
}
}
]
}
},
{
"type": "Microsoft.Network/networkInterfaces",
"apiVersion": "2017-10-01",
"name": "[concat(variables('nicName'), '2')]",
"location": "[resourceGroup().location]",
"properties": {
"enableIPForwarding": true,
"ipConfigurations": [
{
"name": "ipconfig-trust",
"properties": {
"privateIPAllocationMethod": "Static",
"privateIPAddress": "[parameters('subnet2Address')]",
"subnet": {
"id": "[variables('subnet2Ref')]"
}
}
}
]
}
},
{
"type": "Microsoft.Compute/virtualMachines",
"apiVersion": "2018-06-01",
"name": "[parameters('vmName')]",
"location": "[resourceGroup().location]",
"dependsOn": [
"[concat('Microsoft.Network/networkInterfaces/', variables('nicName'), '0')]",
"[concat('Microsoft.Network/networkInterfaces/', variables('nicName'), '1')]",
"[concat('Microsoft.Network/networkInterfaces/', variables('nicName'), '2')]"
],
"plan": {
"name": "[parameters('imageSku')]",
"product": "[variables('imageOffer')]",
"publisher": "[variables('imagePublisher')]"
},
"properties": {
"availabilitySet": {
"id": "[resourceId('Microsoft.Compute/availabilitySets', parameters('fwAvSet'))]"
},
"hardwareProfile": {
"vmSize": "[parameters('vmSize')]"
},
"osProfile": {
"computerName": "[parameters('vmName')]",
"adminUsername": "[parameters('adminUsername')]",
"adminPassword": "[parameters('adminPassword')]",
"linuxConfiguration": "[if(equals(parameters('authenticationType'), 'password'), json('null'), variables('linuxConfiguration'))]",
"customData": "[if(equals(parameters('bootstrap'), 'no'), json('null'), base64(parameters('customData')))]"
},
"storageProfile": {
"imageReference": {
"publisher": "[variables('imagePublisher')]",
"offer": "[variables('imageOffer')]",
"sku": "[parameters('imageSku')]",
"version": "[parameters('imageVersion')]"
},
"osDisk": {
"createOption": "FromImage"
}
},
"networkProfile": {
"networkInterfaces": [
{
"id": "[resourceId('Microsoft.Network/networkInterfaces', concat(variables('nicName'),'0'))]",
"properties": {
"primary": true
}
},
{
"id": "[resourceId('Microsoft.Network/networkInterfaces', concat(variables('nicName'),'1'))]",
"properties": {
"primary": false
}
},
{
"id": "[resourceId('Microsoft.Network/networkInterfaces', concat(variables('nicName'),'2'))]",
"properties": {
"primary": false
}
}
]
}
},
"zones": "[if(equals(parameters('zone'), 'None'), json('null'), variables('zones'))]"
}
]
}

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

dmaynard — Wed, 16 Mar 2022 05:12:40 GMT

"imageOffer": "vmseries1",

That is an older offering, discontinued updates but still available.

az vm image list --publisher paloaltonetworks --offer vmseries-flex --all --output table

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

CHOE-KyungJun — Wed, 16 Mar 2022 05:37:40 GMT

@dmaynard

Thank you for your commnet

According to your comments, that model seems to be still supported as well. But can you tell me why this error is occurring?

topic Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX in VM-Series in the Public Cloud

Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX

Re: Failed to install licenses. Model incompatible : feature model is VM while the device model is VMFLEX