PA-VM hanging on Azure

gmcchris — Tue, 12 Apr 2022 08:52:58 GMT

Hi All,

I have an outage issue on our PA-VM hosted in azure. We are unable event to remote the console. All network seems down, and by azure support, it is caused by OS inside. How can we analyze what happened during the moment? Does PA-VM have a log file so we can analyze it?

PAN OS 9.0.9-h1

Thank you

Re: PA-VM hanging on Azure

Y-alwaysMe — Wed, 04 May 2022 22:43:00 GMT

Hi,

Yes, but the device needs to be accessible somehow for you to collect log files. if you manage to access you can look at the system logs for critical and high severity events around the time issue occurred.

or alternative you can collect Tech Support files and send it to Palo Support. but you need access to device for both scenerios.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRlCAK

topic PA-VM hanging on Azure in VM-Series in the Public Cloud

PA-VM hanging on Azure

Re: PA-VM hanging on Azure