VM-100 model cannot download software.

DevonFan — Wed, 23 Aug 2023 06:51:07 GMT

Hi,

Recently, two VM-100s in my operating environment have encountered the problem of not being able to download software through the GUI.
The situation I encountered is that the download speed is very slow, and then the result will fail.
Other external updates of the firewall, such as app-id update and clicking "check now" to check the software version are normal...
I have checked all the settings of this KB and the situation still persists.

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClkuCAC

I observed in the system log that there is a log of connection closed between the firewall and the update server.
Where can I check more detailed logs to debug?

Re: VM-100 model cannot download software.

SutareMayur — Wed, 23 Aug 2023 12:54:44 GMT

Hi @DevonFan
Can you try same by configuring below as a update server and check if you see similar behavior ?

staticupdates.paloaltonetworks.com

topic Re: VM-100 model cannot download software. in VM-Series in the Public Cloud

VM-100 model cannot download software.

Re: VM-100 model cannot download software.