License Fetch failing

Vincent_Kuipers — Mon, 16 Oct 2023 11:48:13 GMT

I've installed a pair of VM in AWS in HA.

Currently the license page is blank in the GUI and the licenses seem unable to be installed on the device. I would appreciate ideas and help on how to address this.

This is the result of the configd.log after a manual request license fetch

2023-10-16 13:43:42.324 +0200 debug: _device_cert_cb(pan_mgmt_sysd.c:707): device cert is valid and got CAS regions with max_age = 3600 seconds and last_fetch timestamp 1697454804 Connection to Update server: apitrusted.paloaltonetworks.com completed successfully, initiated by 192.168.1.1 2023-10-16 13:43:45.358 +0200 product code is <REMOVED> % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0 2023-10-16 13:43:46.360 +0200 Error: pan_cfg_install_pre_fetched_licenses_wrapper(pan_cfg_vm.c:2406): error installing AWS pre fetched licenses: (null) 2023-10-16 13:43:46.360 +0200 Error: site_license_check(pan_cfg_vm.c:2558): error installing prefetched licenses 2023-10-16 13:43:46.360 +0200 Error: pan_parse_sitelicense_file(pan_cfg_mgt_handler.c:4371): AutoFocus License not enabled / status node missing for AutoFocus in response file. 2023-10-16 13:43:46.363 +0200 Last License Check Date: Current GMT Date: October 16, 2023

Same time vm_license_response.log

----response start---- <SiteLicenses xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/LicensingAPI.Models"><Licenses><License><Enabled>true</Enabled><Expiry>7-18-2043 05:39:57</Expiry><Name>LoggingServices</Name></License><License><Enabled>false</Enabled><Expiry></Expiry><Name>AutoFocus</Name></License></Licenses><Message>SUCCESS</Message></SiteLicenses> ----response end----

I have no idea why it wants to do anything with AutoFocus or if that is even a part of the issue...

Any help would be appreciated.

Regards

Vincent

topic License Fetch failing in VM-Series in the Public Cloud

License Fetch failing