https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/palo-alto-admin-password-reset-in-aws/m-p/581913#M2134 <P>Thanks for sharing <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/791253877">@anuragk</a></SPAN> ! Logging in via private key comes in handy.&nbsp;</P> Wed, 27 Mar 2024 17:05:36 GMT JayGolf 2024-03-27T17:05:36Z https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/palo-alto-admin-password-reset-in-aws/m-p/581691#M2131 <P>Hi There,</P> <P>&nbsp;</P> <P>If you encounter issues with forgotten admin or user passwords and are unable to log in to the firewall, you can access the firewall EC2 instance using the instance key pair and reset the admin password from there. There's no requirement to enter maintenance mode or perform a factory reset on the firewall.</P> <P>&nbsp;</P> <UL> <LI class="li substep"> <DIV style="display: inline;"> <DIV style="display: inline;">Enter the following command to log in to the firewall:</DIV> <DIV class="itemgroup info" data-label="ADDITIONAL INFORMATION"> <DIV style="display: inline;"> <DIV class="p"> <DIV style="display: inline;"> <DIV style="display: inline;">ssh-i <DIV style="display: inline;">&lt;private_key.pem&gt;</DIV> admin@ <DIV style="display: inline;">&lt;ip_address&gt;</DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> </LI> <LI class="li substep"> <DIV style="display: inline;"> <DIV style="display: inline;">Configure a new password, using the following command and follow the onscreen prompts:</DIV> <DIV class="itemgroup info" data-label="ADDITIONAL INFORMATION"> <DIV style="display: inline;"> <DIV style="display: inline;">configure</DIV> </DIV> </DIV> <DIV class="itemgroup info" data-label="ADDITIONAL INFORMATION"> <DIV style="display: inline;"> <DIV style="display: inline;">set mgt-config users admin password</DIV> </DIV> </DIV> </DIV> </LI> </UL> <P>&nbsp;</P> <P>&nbsp;</P> <P>Thanks!</P> Tue, 26 Mar 2024 09:09:26 GMT https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/palo-alto-admin-password-reset-in-aws/m-p/581691#M2131 anuragk 2024-03-26T09:09:26Z https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/palo-alto-admin-password-reset-in-aws/m-p/581913#M2134 <P>Thanks for sharing <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://live.paloaltonetworks.com/t5/user/viewprofilepage/user-id/791253877">@anuragk</a></SPAN> ! Logging in via private key comes in handy.&nbsp;</P> Wed, 27 Mar 2024 17:05:36 GMT https://live.paloaltonetworks.com/t5/vm-series-in-the-public-cloud/palo-alto-admin-password-reset-in-aws/m-p/581913#M2134 JayGolf 2024-03-27T17:05:36Z