topic Re: No login Form in the Web GUI in VM-Series in the Public Cloud

No login Form in the Web GUI

D.Wood227820 — Sun, 21 Apr 2024 16:06:34 GMT

Hello,

I just see a blank Yellow screen with no login form to enter the username and password.

Any fix for this ?

Version: PA-VM-AWS-11.1.2-h3

Re: No login Form in the Web GUI

Claw4609 — Tue, 23 Apr 2024 18:09:59 GMT

Hello,

Are you still able to log into the CLI fine? I would probably just restart the web-server process: debug software restart process web-server

Re: No login Form in the Web GUI

D.Wood227820 — Fri, 26 Apr 2024 01:04:57 GMT

Thanks for the response. I am able to log into the CLI, and have restarted the web-server. Unfortunately this didn't result in any improvement.

Re: No login Form in the Web GUI

CosminM — Fri, 26 Apr 2024 06:03:43 GMT

Hello,

Have you enabled Certificate Authentication for one Administrator? If yes, then no one else can login with username and password.

"Configuring certificate-based authentication for any administrator disables the username/password logins for all administrators on the firewall; administrators thereafter require the certificate to log in."

https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-admin/firewall-administration/manage-firewall-administrators/configure-administrative-accounts-and-authentication/configure-certificate-based-administrator-authentication-to-the-web-interface

Re: No login Form in the Web GUI

D.Wood227820 — Fri, 26 Apr 2024 18:17:50 GMT

That would explain the behavior, however, looking through the steps, that is not something we've done.

Re: No login Form in the Web GUI

D.Wood227820 — Fri, 26 Apr 2024 18:19:13 GMT

For reference this is occurring on 11.1.2-h3. When we deploy 10.1.12 with the same configuration we get the expected login forms.