topic Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login" in VM-Series in the Public Cloud

show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

scmnitipong — Sat, 26 Aug 2023 15:50:17 GMT

I use VM-series trial 30 days and take ova file to create vm on esxi after complete installation. and i use default admin/admin but i found it can not work and found error "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login" after PA-HDF login

Has anyone encountered this issue after using the VM-Series 30-day trial.
We want to know how to solve the problem.

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

JayGolf — Wed, 30 Aug 2023 17:49:57 GMT

Hi @scmnitipong ,

PA-HDF login:
PA-VM login:

When the prompt displayed is #2, then the device is ready to accept the default username/password to allow login.

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

vignesh-Ram6 — Mon, 25 Sep 2023 08:51:06 GMT

hi, is this resolved, because i am also getting same error

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

kiwi — Mon, 25 Sep 2023 10:22:02 GMT

Hi @vignesh-Ram6 ,

This is not an error, please allow some time for the prompt to change... this should just take a few minutes:

https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CloQCAS

Kind regards,

-Kim.

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

falvarez — Wed, 27 Sep 2023 14:02:17 GMT

I have the same problem, my VM remains in PA-HDF login prompt and it has been like this for several hours and does not change. Does anyone know what I should do?

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

JayGolf — Wed, 04 Oct 2023 02:18:47 GMT

Hi @falvarez / @scmnitipong ,

You will have to wait for the prompt to say "PA-VM Login:" When you see PA-HDF that means the system is still booting up. If you are stuck at HDF for hours, I would recommend entering maintenance mode and follow the steps by @Spiterman in this post.

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

gongya — Sat, 10 Feb 2024 19:16:28 GMT

I used KVM in eve-ng
I got the same error. keep waiting but the system just rebooted. any clue ?

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

M.Alam277086 — Sun, 05 May 2024 15:56:09 GMT

I am also getting the same error in EVE-NG, increasing RAM and CPU also not fixing the issue.

ModuleNotFoundError: No module named 'vmlib'
[ OK ]
Masterd started successfully

PA-HDF login: DHCP: new ip 10.49.49.103 : mask 255.255.255.0
DHCP: new ip 10.49.49.103 : mask 255.255.255.0

PA-HDF login: admin
'cfg.general.need-acknowledgement-to-login': NO_MATCHES
Password:

Please suggest any solution

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

dulanjanj — Sun, 30 Jun 2024 15:23:31 GMT

I'm also getting this issue in VM ESXI.

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

kiwi — Mon, 01 Jul 2024 12:33:05 GMT

Hi @dulanjanj ,

You will have to wait for the prompt to say "PA-VM Login:" When you see PA-HDF that means the system is still booting up.

Kind regards,

-Kim.

Re: show "cfg.general.need-acknowledgement-to-login' no_matches" after PA-HDF login"

dulanjanj — Wed, 03 Jul 2024 10:49:44 GMT

Kiwi, I have been waiting for hours but the issue is same.