topic Re: accessing a new Palo Alto firewall in the AWS. in VM-Series in the Public Cloud

accessing a new Palo Alto firewall in the AWS.

nson2139 — Mon, 29 Jan 2018 12:49:58 GMT

Team, it has been some days that we got our virtual Palo Alto in the AWS and were able to change password using the initial access and the ppk file. However, due to some issues we had to get another firewall provisioned and I am unable to recreate the steps we had done earlier.

After the instance is provisioned we downloaded the .pem file, coverted it to the .ppk fiel using puttyGen.

Once that was done went to the putty folder and accessing the firewall as:

putty.exe -ssh -i "file.ppk" admin@Public IP.

This is not working and I am wondering where we are going worng. Any comments?

Re: accessing a new Palo Alto firewall in the AWS.

hshah — Mon, 29 Jan 2018 12:56:36 GMT

Steps look correct, it should work.

Please focus on following part.

1. Make sure key is properly converted with putty.gen

2. Make sure that key is associated in putty from "Auth" option.

Let me know if this helps.

Re: accessing a new Palo Alto firewall in the AWS.

nson2139 — Mon, 29 Jan 2018 13:08:30 GMT

yes, I tried those options. It gives an error saying:

Server refused public-key signature despite accepting key!

and then it goes ahead and asks for the admin password which should not be the case.

Re: accessing a new Palo Alto firewall in the AWS.

nson2139 — Mon, 29 Jan 2018 14:14:30 GMT

This has been resolved, we had some challenges in the corporate firewall which has been worked on.

Re: accessing a new Palo Alto firewall in the AWS.

KishoreK — Thu, 29 Apr 2021 09:18:37 GMT

Hello Linker,

How did you resolve the issue

Re: accessing a new Palo Alto firewall in the AWS.

nson2139 — Wed, 12 May 2021 03:20:43 GMT

Hi,

The corporate firewall policies had to be change to allow some communication. Once we did that it was resolved.
The steps we were doing for the AWS side were all correct.