topic Re: How to Enter maint mode or factory reset VM PAs in VM-Series in the Public Cloud

How to Enter maint mode or factory reset VM PAs

Srivastava — Mon, 20 Aug 2018 22:39:40 GMT

Please help me out in entering maint mode or factory reset VM PAs. Is there any KB article or I am missing a point that it can be simply be terminated on AWS/ Azure instance ?

Re: How to Enter maint mode or factory reset VM PAs

jperry1 — Tue, 21 Aug 2018 14:45:09 GMT

You can try to use the SSH into maintenance mode method that is posted on our Live community

https://live.paloaltonetworks.com/t5/Management-Articles/How-to-SSH-into-Maintenance-Mode/ta-p/59635

Other than that method we currently don't have a console access method in the Public Cloud

Re: How to Enter maint mode or factory reset VM PAs

rossghanim — Tue, 04 Dec 2018 09:39:19 GMT

I have a PA-220 firewall and while connected to putty and console port tried to access the maint by pressing M and pressing space and none worked the unit keep taking me to the login screen of the old company that lost the contract for this new company and the new company kept me as IT manager. Any other suggestion to reset this unit to factory default and start over so I can use it?