topic Re: Licensing Issues with PAYG Bundle 2 on AWS in VM-Series in the Public Cloud

Licensing Issues with PAYG Bundle 2 on AWS

edd_mann — Fri, 07 Jun 2019 13:42:35 GMT

I have just setup the PAYG AWS Bundle 2 and am having issues with enabling the URL filtering etc. subscriptions.

I'm unsure if it could be to do with the fact that I am still in the Free Trial, but I would assume these subscriptions would be present in this state?

Below I have attached screenshots of what the current Licensing and Version config. are.

Re: Licensing Issues with PAYG Bundle 2 on AWS

jperry1 — Fri, 07 Jun 2019 16:30:48 GMT

What is the actual error you are receiving? If you are using a bundle you shouldn't be on a free trial. If you haven't tried this already go back to the licensing tab and fetch licensing again.

Re: Licensing Issues with PAYG Bundle 2 on AWS

edd_mann — Fri, 07 Jun 2019 16:39:37 GMT

Thanks for the response.

Whenever I attempt to commit changes with subscription based functionality (i..e URL filtering) enabled I get 'No Valid License' errors.

However, when I check the license page I get the following output which leads me to believe the License is valid? and there is no option to fetch the license again.

Re: Licensing Issues with PAYG Bundle 2 on AWS

Retired Member — Fri, 21 Jun 2019 12:13:22 GMT

I'm having the same issue. This is very odd. it should the very least shows the vm-model.I will raise a case on this.

Re: Licensing Issues with PAYG Bundle 2 on AWS

dleitzel — Fri, 21 Jun 2019 17:13:32 GMT

I just spun up a FW in AWS and short of complaining that the sig pack wasn't loaded the FW worked as expected.

Re: Licensing Issues with PAYG Bundle 2 on AWS

Retired Member — Sun, 23 Jun 2019 22:02:47 GMT

Hi all, can you please check the instance type. This was caused by chosing the wrong instance type. Vm-series PAYG model in AWS is a VM-300 model, if you do not allocate the right memory and number of CPUs, then, it wont be able to register itself to the license server. I have changed my instance type to m4.xlarge, the everything is working as expected. I can see the instance now is licensed properly (see the below screenshot). To find out the minimum requirements for VM-300, go to the following link https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClDCCA0

On how to change EC2 instance type, go to the following link https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ec2-instance-resize.html

Re: Licensing Issues with PAYG Bundle 2 on AWS

Retired Member — Sun, 23 Jun 2019 22:07:37 GMT

@jperry1 there is no option to fetch a license in PAYG model. Once you have registrered the CPUID and serial number in customer support portal (https://docs.paloaltonetworks.com/vm-series/9-0/vm-series-deployment/license-the-vm-series-firewall/register-the-vm-series-firewall/register-the-usage-based-model-of-the-vm-series-firewall-in-aws-and-azure-no-auth-code.html#), the instance (if properly sized) will download the license automatically.