topic PA cannot get update and cannot get internet access in VM-Series in the Public Cloud

PA cannot get update and cannot get internet access

crypto — Fri, 24 Jul 2020 05:53:33 GMT

HI,

I deployed PA firewall in AWS. NAT is running in PA firewall and I am not using AWS NAT . Now the problem is all my hosts behind the PA firewall can access to internet by using PA NAT and pass through the PA firewall.But My firewall unreachable to internet. PA cannot ping 8.8.8.8 .My PA unreachable to paloalto site to get update.So I cannot get update definition,firmware update.I try to edit service route but still got error. let me know how to fix it.

Re: PA cannot get update and cannot get internet access

JoergSchuetter — Fri, 24 Jul 2020 06:48:01 GMT

Hello @crypto

Did you already try to change the service routes? Updates are pulled using the management interface. As long as you do not facilitate NAT for this interface, you have to make use of other interfaces where Internet access is possible.

Re: PA cannot get update and cannot get internet access

crypto — Mon, 27 Jul 2020 03:17:47 GMT

hi,

I have three interface WAN,LAN and Management interfaces.I tried service route with other LAN interface.And then i also tried management interface as service route interface.but i still got this issue. I am using WAN interface as a NAT (WAN ) .If service route have any impact to operation ? Can i use WAN interface as source interface for service route and it is any impact to existing operaton ?

Re: PA cannot get update and cannot get internet access

crypto — Wed, 29 Jul 2020 05:40:27 GMT

Hi,

Now all are ok ready. i need to add service route for NTP and DNS.I also need to add access rule for NPT and DNS too.