topic remove users Cortex XDR in Cortex XDR Discussions

remove users Cortex XDR

systemteam — Sun, 03 Oct 2021 07:28:56 GMT

Hi,

I'm trying to remove user from "Access Management" in Cortex XDR but I cant find a way to do so.

What is the best way to preform this task?

Thanks on advance,

Ronnie.

Re: remove users Cortex XDR

ShaiW — Sun, 03 Oct 2021 09:32:13 GMT

XDR Users are retrieved from the CSPortal (support.paloaltonetworks.com) -> Members -> Manage Users.

Note that you will have to delete the account from your CSP in order for it to be removed (not shown at all) from XDR/Users screen, if this is not desirable, this article can help:

https://docs.paloaltonetworks.com/cortex/cortex-xdr/cortex-xdr-pro-admin/get-started-with-cortex-xdr-pro/manage-cortex-xdr-roles.html

Shai

Re: remove users Cortex XDR

apjoshi — Mon, 04 Oct 2021 06:54:11 GMT

Hi Ronnie,

If you are the "Instance Administrator" you will be able to remove the user after selecting it from the "Access Management > Users", check the user you wish to delete and you will be able to see an option on the right hand side for the same user, to delete it.